About the role

Data & Reporting Analyst focusing on maintaining high-quality operational data for Manulife. Collaborating with teams to develop Power BI dashboards and ensure accurate reporting outputs.

Responsibilities

Support data integrity and consistency across workforce, productivity, and operational reporting
Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary
Support KPI governance by ensuring metrics are used consistently across reports
Develop, maintain, and enhance standardized Power BI dashboards and reports
Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs
Support data mapping efforts in collaboration with WFM and Data Governance teams
Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions
Support ongoing reporting refreshes, enhancements, and issue resolution
Assist with documentation of reporting standards, data sources, and business logic

Bachelor’s degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field
1–3 years of experience in data analysis, reporting, or business intelligence
Experience with Power BI (dashboard development, visuals, basic DAX)
Working knowledge of SQL for data extraction, validation, and analysis
Understanding of data quality concepts, KPI definitions, and reporting standards
Experience working with structured datasets (facts/dimensions)
Good communication skills with the ability to explain data concepts to non-technical stakeholders
Experience supporting Workforce Management, operational reporting, or productivity analytics
Exposure to data governance practices and data dictionaries
Familiarity with cloud-based data platforms (Azure preferred)
Knowledge of Agile or structured delivery environments