About the role

Data & Reporting Analyst ensuring data integrity and reporting accuracy at Manulife. Collaborate closely with Workforce Management and Data Governance teams on KPI metrics and reporting standards.

Responsibilities

Support data integrity and consistency across workforce, productivity, and operational reporting
Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary
Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR)
Develop, maintain, and enhance standardized Power BI dashboards and reports
Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs
Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams
Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions
Support ongoing reporting refreshes, enhancements, and issue resolution
Assist with documentation of reporting standards, data sources, and business logic

Bachelor’s degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field
1–3 years of experience in data analysis, reporting, or business intelligence
Good experience with Power BI (dashboard development, visuals, basic DAX)
Working knowledge of SQL for data extraction, validation, and analysis
Understanding of data quality concepts, KPI definitions, and reporting standards (preferred)
Experience working with structured datasets (facts/dimensions) (preferred)
Strong attention to detail and ability to identify data issues and inconsistencies (preferred)
Good communication skills with the ability to explain data concepts to non-technical stakeholders (preferred)
Experience supporting Workforce Management, operational reporting, or productivity analytics (preferred)
Exposure to data governance practices and data dictionaries (preferred)
Familiarity with cloud-based data platforms (Azure preferred) (preferred)
Experience working with standardized or enterprise reporting frameworks (preferred)
Knowledge of Agile or structured delivery environments (preferred)

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days
Full range of statutory leaves of absence