Analyste BI chez CAA - Québec, créant rapports et tableaux de bord. Transformant les données en recommandations pour soutenir les décisions et opérations.
About the role
- Data & Reporting Analyst ensuring data integrity and reporting accuracy at Manulife. Collaborate closely with Workforce Management and Data Governance teams on KPI metrics and reporting standards.
Responsibilities
- Support data integrity and consistency across workforce, productivity, and operational reporting
- Assist in maintaining and documenting KPI definitions, calculation logic, and usage within the data dictionary
- Support KPI governance by ensuring metrics are used consistently across reports (e.g., WFM, Productivity, MOR)
- Develop, maintain, and enhance standardized Power BI dashboards and reports
- Perform data validation, reconciliation, and quality checks to ensure accurate reporting outputs
- Support data mapping efforts (e.g., Work Types, Statuses, dimensions) in collaboration with WFM and Data Governance teams
- Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions
- Support ongoing reporting refreshes, enhancements, and issue resolution
- Assist with documentation of reporting standards, data sources, and business logic
Requirements
- Bachelor’s degree in Data Analytics, Business, Finance, Statistics, Computer Science, or a related field
- 1–3 years of experience in data analysis, reporting, or business intelligence
- Good experience with Power BI (dashboard development, visuals, basic DAX)
- Working knowledge of SQL for data extraction, validation, and analysis
- Understanding of data quality concepts, KPI definitions, and reporting standards (preferred)
- Experience working with structured datasets (facts/dimensions) (preferred)
- Strong attention to detail and ability to identify data issues and inconsistencies (preferred)
- Good communication skills with the ability to explain data concepts to non-technical stakeholders (preferred)
- Experience supporting Workforce Management, operational reporting, or productivity analytics (preferred)
- Exposure to data governance practices and data dictionaries (preferred)
- Familiarity with cloud-based data platforms (Azure preferred) (preferred)
- Experience working with standardized or enterprise reporting frameworks (preferred)
- Knowledge of Agile or structured delivery environments (preferred)
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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