Bilingual insurance consultant converting employer - plan members for Sun Life, a global financial - services company. Recommending insurance solutions by phone and meeting sales and premium targets.
About the role
- Manulife financial-services risk director leading GWAM RCSA, control testing, and operational-risk governance. Partnering with business leaders to strengthen accountability, compliance, and risk ownership.
Responsibilities
- Support the execution and enhancement of the GWAM Risk and Control Self-Assessment (RCSA) Program
- Facilitate inherent risk assessments and document operational risks affecting business processes
- Lead RCSAs covering risk identification, control evaluation, residual risk assessment, and remediation action plans
- Maintain and govern Archer business process hierarchies and risk and control inventories
- Design and execute control effectiveness testing programs
- Monitor remediation activities from testing, RCSAs, audits, regulatory reviews, and other risk activities
- Support process-owner and business-leader control attestations
- Advise and challenge business process owners on operational risk requirements and best practices
- Develop and deliver risk management training, workshops, and awareness sessions
- Assist leaders with emerging risks, control gaps, process changes, and business risk-profile impacts
- Produce risk reports, dashboards, metrics, and management information for governance committees and senior management
- Partner with GWAM businesses and functional areas to ensure consistent risk-management execution
- Support regulatory examinations, internal audits, and second-line reviews
- Promote accountability, transparency, and ownership of risks and controls
- Enhance operational risk processes, tools, methodologies, and reporting practices
Requirements
- Minimum 10 years of experience in Operational Risk Management, Enterprise Risk Management, Internal Controls, Audit, Compliance, or a related discipline within a financial services organization
- Significant experience executing and facilitating Risk and Control Self-Assessments (RCSAs)
- Experience with risk identification, control assessment, and action plan development
- Strong understanding of operational risk frameworks, risk and control standards, and control testing methodologies
- Experience assessing control design and operating effectiveness
- Experience maintaining risk and control inventories and business process hierarchies in governance, risk, and compliance platforms such as Archer
- Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks
- Ability to influence and challenge business stakeholders while maintaining collaborative relationships
- Excellent communication and presentation skills
- Ability to explain complex risk concepts to technical and non-technical audiences
- Strong analytical, problem-solving, and critical-thinking capabilities
- Demonstrated project management and organizational skills
- Ability to manage multiple priorities and deadlines
- Experience interacting with senior business leaders and facilitating risk discussions and workshops
- Strong commitment to integrity, accountability, and sound risk management
Benefits
- Flexible work environment
- Learning and career growth opportunities
- Health, dental, mental health, and vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Reasonable accommodation during the application process
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