Geotechnical Data Specialist building secure Azure data platforms and geotechnical analytics for AtkinsRéalis. Supporting multidisciplinary engineering projects across Canada through databases, visualization, and automation.
About the role
- Senior Data Delivery Specialist resolving complex health-data requests for Marble’s legal-market platform. Managing compliance, client projects, account configurations, and platform improvements.
Responsibilities
- Own complex requests and escalations, including unresponsive providers, unreconciled invoices, and stalled requests
- Independently handle escalations and provide recommendations when escalating
- Keep documentation, digital requests, privacy, and data export queues within standards
- Work aging requests before they become client problems
- Verify authorizations before data moves and maintain documentation standards
- Meet HIPAA and state health record law requirements on auditable work
- Deliver client projects by working with firms by phone and email
- Run project inboxes, export and organize data, and review information qualifying for a case
- Set up and configure new customer accounts with network partners
- Build configurations tailored to clients’ qualifying codes
- Diagnose platform issues and report detailed bugs to Product and Development
- Advocate for client-relevant platform enhancements
- Mentor junior teammates on escalation handling and compliance accuracy within the year
- Work directly with law firm clients, healthcare providers, and digital network partners
- Report to the Group Manager on the Fulfillment team and collaborate with a small operations group
Requirements
- Independently resolved escalated matters with external parties, providers, vendors, payers, or partners, including matters involving money
- Root-cause problem-solving and judgment about when to escalate issues
- Comfortable using Excel for filtering, reconciling, and reviewing data
- Clear written and verbal communication with clients and external partners
- Experience in fast-paced, high-volume, deadline-driven environments while maintaining accuracy
- Experience in healthcare, health information management, insurance claims, or the legal industry
- Familiarity with medical terminology, health record documentation, or data privacy frameworks
- Process improvement or automation project experience
- Experience with digital health networks or health information exchanges
- Successful candidates must undergo a background check
- Must complete the Plum Discovery Survey after submitting an application
Benefits
- Annual bonus of up to $10,000 tied to performance
- Fully remote work within Canada
- Toronto-area candidates have the option of working from the downtown Toronto office on a hybrid basis
- Highly competitive compensation and benefits
- Growth and personal development potential
- Excellent visibility and opportunity to work closely with company founders and executive leadership
- Collaborative team culture
- Plum Discovery Survey and personalized Plum Profile
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