Senior Program Manager driving complex software initiatives and reusable AI workflows for Juniper Square’s private - markets operations platform. Partnering across engineering, product, and operations from planning through release.
About the role
- Research operations manager scaling participant recruitment for Maze’s user research platform. Managing panel vendors, fulfillment, processes, and internal tools.
Responsibilities
- Own relationships with panel vendors and assess performance across quality and fulfillment
- Onboard new panel vendors, including due diligence for quality and compatibility
- Review and interpret customer recruitment requirements and assess feasibility
- Place and manage orders across panel vendors
- Monitor order progress and fulfillment, proactively identifying issues or delays
- Troubleshoot fulfillment challenges such as low incidence rates and screener drop-off, escalating when needed
- Build end-to-end processes to improve operating-model efficiency and scalability
- Partner with Product and Engineering on internal operations tools
- Bring operational insights to product roadmap and pricing decisions
- Develop customer-facing materials for the recruitment offering
- Take on additional ownership areas as the business grows
Requirements
- 3+ years of experience in operations, consulting, research operations, UX research, or market research
- Experience working in fast-paced, ambiguous environments
- Experience taking projects from strategy through implementation
- Strong attention to detail and ability to manage multiple moving pieces
- Ability to collaborate with a wide range of internal and external stakeholders
- Exceptional communication skills and ability to deliver recommendations clearly and concisely to customers
- Comfortable presenting to technical and executive audiences through presentations, demos, or informal discussions
- Strong track record of building collaborative relationships across an organization
- Nice to have: experience at a high-growth B2B SaaS company
- Nice to have: experience in Market Research or UX Research
- Nice to have: experience working in a remote environment
Benefits
- Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- Free access to proper mental health care, unlimited virtual therapy sessions and 24/7 access to resources
- Life and Disability Insurance, 100% of the team member premium paid
- Flexible time off
- Meaningful equity
- Company retreats, fully paid for by Maze
- New MacBook (laptop), paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month for dependent health insurance coverage, or flexible benefits at your discretion
- $1,500 remote work setup fund
- Flexible work schedule where you manage your own working hours
- Monthly Bonus.ly points redeemable for gift cards and more
- Virtual social engagements throughout the year
- SWAG
- Open, transparent culture with virtual coffee chats and bi-weekly all-hands meetings
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