Registered Nurse delivering community home healthcare through scheduled patient visits in Dryden and Sioux Lookout. Providing safe nursing care, monitoring care plans, and supporting patients at home.
About the role
- Nurse Team Lead providing clinical guidance and coverage for McKesson’s Canadian Patient Support Program. Supporting onboarding, case management, quality improvement, and technology implementations.
Responsibilities
- Provide day-to-day clinical guidance, coaching, and peer support to Nurse Case Managers and nursing colleagues
- Assess complex patient situations and guide escalation of clinical, safety, quality, compliance, or operational concerns
- Provide flexible nursing and case-management coverage across Canadian jurisdictions where appropriately licensed
- Support clinical onboarding and integration of new nursing team members through coaching, shadowing, knowledge transfer, and reinforcement of program processes
- Collaborate with patients, physicians’ offices, pharmacies, service providers, clients, and internal partners to coordinate services and resolve issues
- Review patient case documentation for completeness, consistency, and alignment with program requirements and standards
- Identify workflow gaps and recommend improvements to patient experience, service quality, efficiency, and operational continuity
- Contribute to program projects and technology implementations, including nursing input, quality-assurance testing, workflow design, change adoption, and training support
- Support audit readiness, quality reviews, continuing education, client initiatives, and program meetings
- Communicate responsively during scheduled working hours and proactively raise issues affecting patient care, workload, or service delivery
Requirements
- College diploma or university degree in nursing, or an equivalent combination of education and relevant experience
- Active registration in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with the applicable Ontario regulatory college
- 4+ years of relevant nursing experience
- Experience providing clinical assessment, patient support, case management, or care coordination
- Ability to work independently, apply clinical judgment, manage competing priorities, and adapt to changing workflows, schedules, and technology
- Ability to work flexible shifts within operating hours of 8:00 a.m. to 8:00 p.m. EST
- Experience in a Patient Support Program, specialty pharmaceuticals, specialty pharmacy, reimbursement support, or related healthcare environment
- Experience mentoring, coaching, onboarding, or training nurses without formal people-management responsibility
- Experience supporting quality improvement, process improvement, clinical operations, technology implementation, user acceptance testing, or change adoption
- Bilingual communication skills in English and French
- Candidates supporting patients in Quebec must hold the applicable Quebec nursing registration
- Ability to obtain and maintain nursing registration in additional Canadian provinces as program needs evolve
- Strong written and verbal communication skills and ability to build effective relationships
- Ability to perform computer-based work and participate in virtual meetings for extended periods
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Required business travel reimbursed in accordance with company policy
- Total Rewards benefits package
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