Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Authorization Coordinator at Medavie handling health, dental, and pharmacy benefit authorization requests. Emphasis on critical thinking, client focus, and strong communication in a remote environment.
Responsibilities
- You are on the front line receiving authorization requests via fax from providers
- Ensure all necessary information is obtained to process the authorization requests and resolve issues while demonstrating you’re above and beyond client focused attitude
Requirements
- You have earned a post-secondary diploma or degree for pharmacy technician
- You like helping people – this is non-negotiable
- You are a good communicator – you are clear, concise and friendly
- Bilingualism is an asset in this role; Must be comfortable using French letter templates
- Whatever it takes attitude, you like a new challenge every day
- Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
- You can handle the good and challenging calls/cases
- You are a problem solving master with strong critical thinking skills; you understand client needs and learn quickly how to get the best results in any environment
Benefits
- Comprehensive health and dental plan that is 100% employer paid effective on your first day
- We pay you to become awesome – we offer comprehensive paid training
- Opportunities for career development and advancement
- Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
- A great work environment from your co-workers to a work space to call your own
- A bright facility that offers free parking
- Opportunity to work remotely
- Consistent schedule with various shift options, no weekends! A 7.5 hour work day
- Income growth opportunities
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