Business Process Automation Analyst streamline processes and implement automation at Medavie. Collaborating across teams to identify efficiencies and optimize workflows while leveraging AI and low code platforms.
Responsibilities
Map and document current‑state business processes using standard methodologies (e.g., swim lanes, SIPOC, process mapping)
Identify bottlenecks, inefficiencies, and opportunities for optimization across workflows, including complexity, change impact, and risk
Recommend simplified, scalable future‑state processes aligned with business goals
Support continuous improvement initiatives and establish measurable performance indicators
Build and configure automated workflows using AI tools, low code/no code platforms, RPA, or workflow engines
Design solutions that reduce manual work, improve accuracy, quality and accelerate turnaround times
Conduct testing, troubleshooting, and deployment of automated solutions
Familiar with agile delivery or sprint-based workflows
Maintain and update automations to reflect evolving business needs
Identify where AI can augment or accelerate existing processes
Create prompts, templates, and workflows leveraging generative AI, Agentic Intelligence and copilots
Help operational teams adopt AI responsibly and effectively
Work closely with business partners to understand their needs and translate them into clear automation and optimization requirements
Collaborate with IT, Data teams, and Process Owners to ensure successful integration and adoption
Support change management through documentation, training, and user guidance
Track and measure automation performance and ROI
Analyze process and automation data to drive ongoing improvements
Proactively identify new opportunities to optimize and automate workflows
Requirements
Post-secondary education in Business, Technology, Engineering, Operations, or a related field
2–5 years of experience in process improvement, business analysis, automation, or digital operations roles
Experience with methodologies: Agile delivery, SDLC, user acceptance testing, change management, process mapping
Ability to design, build, and maintain automated workflows
Experience with AI platforms, automation tools, or low code technologies like Co-pilot and Power Automate, Alteryx
Proficiency with data analysis and visualization tools (Excel, Power BI, etc.)
Proficient in VBA (without relying on the Macro Recorder)
Strong understanding of SQL and ability to write queries
English, written and spoken
French would be considered an asset
Reliability Status Clearance (Enhanced Level B) required
Benefits
100% employer-paid health, dental, and vision benefits (effective Day 1)
100% employer-matched Defined Contribution Pension Plan
Annual performance-based Incentive Bonus
A gifted week of vacation in your first year + optional Vacation Purchase Program
Support for professional development, training, and certifications
Wellness programs, health resources, and fitness discounts
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