About the role

DevOps Engineer responsible for operational stability of a global IVR platform across AWS and on-premises. Collaborating with cross-functional teams to support releases and troubleshoot issues.

Responsibilities

Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
Support production deployments, environment configuration, and release activities
Manage day‑to‑day operations of high‑availability IVR and voice platforms
Monitor system health, performance, and availability using logs and metrics
Respond to and participate in production incident investigation and resolution
Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
Participate in on‑call rotations and off‑hours production support as required
Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning

5+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
Strong working knowledge of AWS cloud services
Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
Strong experience with Unix/Linux production environments
Experience supporting AWS‑hosted relational databases (e.g., Amazon Aurora MySQL, PostgreSQL) in production environments
Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
Experience with Infrastructure as Code (IaC) concepts and practices
Ability to run network and traffic analysis tools (e.g., Wireshark)
Strong troubleshooting, investigation, and production‑support skills
Ability to collaborate effectively across engineering, architecture, data, and operations teams.
Nice to have Programming in Golang
Experience with CloudFormation

Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
ForeverRemote work culture : make the most of the flexibility that comes with remote work.
Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.