Cloud Engineer designing and operating secure AKS platforms for Manulife, an international financial - services provider. Automating infrastructure and improving developer experiences across its Canadian segment.
About the role
- Genesys Cloud Architect designing scalable contact-center and customer-experience solutions for Miratech’s global enterprise clients. Leading Genesys Cloud CX integrations, technical roadmaps, deployments, and engineering standards.
Responsibilities
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
- Collaborate with enterprise architects and technology teams to ensure seamless system integration
- Provide hands-on technical leadership across solution design, development, testing, and deployment
- Guide and mentor engineering teams and ensure adherence to best practices and architectural standards
- Oversee integrations with CRM, WFM, analytics, and other third-party systems
- Ensure solutions meet security, compliance, and performance requirements
- Monitor Genesys Cloud capabilities and CX industry trends to drive continuous innovation
Requirements
- 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
- Proven experience designing and delivering large-scale cloud contact center solutions
- Strong knowledge of IVR, call flows, and routing strategies
- Strong knowledge of omnichannel solutions, including voice, chat, email, and messaging
- Strong knowledge of Workforce Management (WFM), call recording, and analytics
- Strong knowledge of AI/ML capabilities
- Hands-on experience with REST/SOAP API integrations and microservices architecture
- Experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics, or ServiceNow
- Strong background in infrastructure planning, solution design, deployment, and lifecycle management
- Knowledge of high availability and performance requirements
- Understanding of business processes and their alignment with customer experience technologies
- Deep knowledge of SIP infrastructure, SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Benefits
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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