About the role

Senior IVR Application Developer developing and maintaining cloud-based IVR applications. Collaborating with teams to deliver an optimal voice contact center experience for customers.

Responsibilities

Design, develop, and maintain IVR applications based on business and technical requirements
Integrate IVR solutions with key internal services
Monitor IVR systems and implement operational improvements to enhance customer experience
Troubleshoot and resolve issues within the voice contact center and IVR environments
Collaborate with project managers to ensure the timely and high-quality delivery of solutions
Work independently while supporting a regional business unit aligned with global objectives
Participate in forward-looking initiatives to improve call steering and IVR architecture
Communicate technical concepts clearly to both technical and non-technical stakeholders

Proficiency in Java EE and Spring Boot / Spring Core
Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
Hands-on experience developing IVR applications
Strong understanding of voice contact center systems and IVR platforms
Experience working with SQL for application configuration and data-driven logic
Strong troubleshooting and analytical skills
Effective communication and presentation skills
Ability to work independently in a fast-paced, global environment
Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus