Systems programmer analyst developing, testing, deploying, and maintaining Desjardins IT software and infrastructure solutions. Analyzing complex incidents and coordinating standardized technology solutions with business partners and architects.
About the role
- Senior IVR Application Developer developing and maintaining cloud-based IVR applications. Collaborating with teams to deliver an optimal voice contact center experience for customers.
Responsibilities
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Requirements
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Hands-on experience developing IVR applications
- Strong understanding of voice contact center systems and IVR platforms
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
- Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Team-building company social events
Job title
Job type
Experience level
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