Forward Deployed Engineer building production AI systems for Sperton’s operating businesses. Discovering high - impact workflows, shipping end - to - end software, and measuring operational impact.
About the role
- Senior UC Engineer supporting Cisco Webex, SIP Trunking, and collaboration platforms for Miratech, a global IT services company. Managing incidents, vendors, monitoring, and enterprise UC reliability.
Responsibilities
- Support and administer Cisco Webex Calling and Webex Contact Center platforms in production
- Manage and support Voice Recording platforms and ensure compliance with recording requirements
- Support Trading Turret systems (IPC Connexus) for trading floor voice communications
- Manage relationships and technical coordination with Telecom Service Providers
- Configure, support, and troubleshoot SIP Trunking connectivity
- Lead incident management for UC platform issues, including triage, escalation, and resolution
- Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors
- Coordinate with business units and stakeholders on UC service requirements, changes, and incidents
- Support Red Sky (E911) emergency calling services and compliance requirements
- Support Microsoft Teams Meetings and related collaboration services
- Monitor UC platform health using observability and logging tools such as Splunk
- Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance
- Work weekends and off-hours as needed for planned engineering changes, maintenance windows, and critical deployments
- Continuously enhance documentation quality and drive knowledge-sharing practices across the team
Requirements
- 10+ years of experience in Unified Communications engineering/support roles
- Hands-on experience with Cisco Webex Control Hub administration
- Strong knowledge of Webex Calling and Webex Contact Center architecture
- Familiarity with voice recording functionality and platforms
- Knowledge of network connectivity fundamentals as they relate to UC services
- Basic knowledge of network routing and bandwidth management
- Experience with UC observability and monitoring practices
- Experience with Splunk logging for UC platform monitoring
- Experience with CDR (Call Detail Record) management and analysis
- Experience with SIP Trunking and Telecom Service Provider coordination
- Experience with incident management and vendor escalation processes
- Experience working with Microsoft Teams Meetings/collaboration platforms
- Ability to support weekend maintenance and off-hours engineering changes as needed
- Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus
- Experience with E911 solutions (Red Sky or similar) is a plus
- Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred
- Ability to use Copilot and other AI productivity tools is nice to have
Benefits
- Comprehensive compensation and benefits package, including health insurance
- Relocation program
- Remote work flexibility through a Work From Anywhere culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment with open communication
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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