IT Support Specialist

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About the role

  • IT Support Specialist serving as point of contact for IT support in a 100% macOS, 100% SaaS studio. Managing Help Desk and corporate IT stack.

Responsibilities

  • Take full ownership of the ticket lifecycle: prioritization, diagnosis, and incident resolution
  • Maintain and analyze Help Desk key performance indicators (SLAs, ticket volume, resolution trends)
  • Develop a robust internal knowledge base
  • Manage our corporate ecosystem, including Okta, Google Workspace, and Slack
  • Use Iru for automated deployment and ensure compliance of our MacBook fleet
  • Collaborate with the IT manager to automate manual tasks

Requirements

  • 1–3 years of IT support experience
  • Solid understanding of networking, identity management (SSO/SAML), and modern IT troubleshooting principles
  • Ownership mindset: investigate root causes and document solutions
  • Technical writing: translate complex technical processes into clear, simple guides
  • Strong interest in macOS and modern device management (MDM) tools
  • Bilingual: professional working proficiency in French and English

Benefits

  • Team lunches
  • Game nights
  • Company-wide events
  • And more

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

MacOS

Location requirements

HybridMontrealCanada

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