Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
LP
Bilingual – (IT Support) Payment Operations Centre Analysts
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 months ago
About the role
- Bilingual IT Support Analysts needed for Payments Canada's operations center. Remote/hybrid, full-time, ASAP start.
Responsibilities
- You will be at the front lines of 24/7 operational duties, providing critical monitoring, incident mediation, and advisory services to financial members. You will play a critical part in the deployment of Canada’s new national payment system, the Real-Time Rail (RTR).
Requirements
- Minimum 3 years in an operations support and/or Service Desk environment. Proficiency in executing ITIL functions (Incident, Request, Change, Problem Management) and a strong grasp of modern OS, SAAS, and networking. Must be fully fluent in both French and English. Must pass comprehensive background checks. Assets: Experience with Lynx, SWIFT, ACSS/USBE, ITSM, Google Workspace, Jira/Confluence, and ITIL, HDI or similar certifications.
Benefits
- Flexible hybrid environment. Competitive compensation including annual variable bonus and defined contribution pension plan with employer matching. Comprehensive health and dental coverage including mental health, life insurance, health spending account. Minimum four weeks paid vacation, sick and personal days, December holiday shutdown, cultural holiday observance days. 26 weeks paid maternity/parental leave top-up. Rewards and recognition program. Access to office gym, professional development, team events, office snacks and drinks, monthly all-staff forums.
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