Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- IT Support Specialist providing remote technical support and onsite client assistance for Sea to Sky. Focusing on various IT solutions including Microsoft's application stack and network support.
Responsibilities
- Provide IT support for a variety of technical issues across our wide customer base - with a focus on Microsoft's application stack, and various line of business applications.
- This will include a mix of desktop, server, and networking support.
- Work with a variety of cloud-based and virtualization technologies.
- Answer incoming calls and place multiple calls to clients when responding to tickets throughout the day.
- Impeccable record keeping, attention to detail and documentation are the keys to success.
Requirements
- A minimum of 3-5 years of IT support experience in an MSP (or similar support role)
- BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of industry certifications & work experience
- Exceptional desktop support and troubleshooting skills - Windows OS
- Exceptional customer service and communication skills (written and verbal)
- Experience working with Microsoft 365 Admin Centres (Exchange, Security, Azure)
- Microsoft 365, Sophos and other vendor certifications are required to be completed in the first year after employment.
- Detailed certification requirements will be reviewed after employment.
- Sound experience using Active Directory, Azure AD Connect, and Group Policy
- Understanding of basic networking and remote access concepts (WAN/LAN, DHCP, DNS, VPN, etc)
- Experience working with network switches, firewalls, wireless access points and configuring VLANs
- Windows Server troubleshooting experience
- Understanding of backup and disaster recovery, and virtualization technologies
- Clean driving record and valid Class 5 BC license
Benefits
- Vacation time + sick days
- Full medical and dental benefits, including 100% prescription drug coverage
- RRSP contribution matching
- Annual cost-of-living salary adjustment, pegged to inflation
- An iPhone for business & personal use
- Business/Casual dress code + optional branded shirts/jackets supplied
- Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
- Your choice of cake on your birthday!
- Reimbursement for training and certification courses
- Paid employee referral bonuses
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Specialist supporting Mac devices, onboarding, inventory, and internal IT operations. Helping Jane’s clinic - management SaaS team streamline support and serve thousands of healthcare businesses.
Enterprise Architect shaping software and platform architecture for CBC/Radio - Canada’s public broadcasting technology. Driving enterprise architecture governance, modernization and business alignment across hybrid work locations.
Remote Help Desk Analyst supporting Government of Alberta applications and stakeholders. Troubleshooting tickets, user accounts, data discrepancies, defects, and application issues.
IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee - benefits fintech platform. Setting IT direction and scalable service processes.
Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.
Enterprise Architect designing cloud, AI, network virtualization, and managed - service solutions for HPE strategic accounts. Shaping customer value propositions, architectures, and sales opportunities.
Enterprise Architect designing cloud, AI, edge, and managed - service solutions for HPE strategic accounts. Driving value propositions, technical strategy, pipeline growth, and customer transformation.
EC
Architecte d’entreprise guidant la stratégie, la gouvernance et les plateformes numériques d’EDC. Façonnage de la transformation technologique au service des exportateurs canadiens.