IT Support Specialist providing remote technical support and onsite client assistance for Sea to Sky. Focusing on various IT solutions including Microsoft's application stack and network support.
Responsibilities
Provide IT support for a variety of technical issues across our wide customer base - with a focus on Microsoft's application stack, and various line of business applications.
This will include a mix of desktop, server, and networking support.
Work with a variety of cloud-based and virtualization technologies.
Answer incoming calls and place multiple calls to clients when responding to tickets throughout the day.
Impeccable record keeping, attention to detail and documentation are the keys to success.
Requirements
A minimum of 3-5 years of IT support experience in an MSP (or similar support role)
BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of industry certifications & work experience
Exceptional desktop support and troubleshooting skills - Windows OS
Exceptional customer service and communication skills (written and verbal)
Experience working with Microsoft 365 Admin Centres (Exchange, Security, Azure)
Microsoft 365, Sophos and other vendor certifications are required to be completed in the first year after employment.
Detailed certification requirements will be reviewed after employment.
Sound experience using Active Directory, Azure AD Connect, and Group Policy
Understanding of basic networking and remote access concepts (WAN/LAN, DHCP, DNS, VPN, etc)
Experience working with network switches, firewalls, wireless access points and configuring VLANs
Windows Server troubleshooting experience
Understanding of backup and disaster recovery, and virtualization technologies
Clean driving record and valid Class 5 BC license
Benefits
Vacation time + sick days
Full medical and dental benefits, including 100% prescription drug coverage
RRSP contribution matching
Annual cost-of-living salary adjustment, pegged to inflation
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