Commercial Credit Manager providing credit adjudication and training at BMO Financial Group. Ensures credit quality and supports strategic initiatives in collaboration with stakeholders in a hybrid role.
About the role
- IT Support Specialist providing remote technical support and onsite client assistance for Sea to Sky. Focusing on various IT solutions including Microsoft's application stack and network support.
Responsibilities
- Provide IT support for a variety of technical issues across our wide customer base - with a focus on Microsoft's application stack, and various line of business applications.
- This will include a mix of desktop, server, and networking support.
- Work with a variety of cloud-based and virtualization technologies.
- Answer incoming calls and place multiple calls to clients when responding to tickets throughout the day.
- Impeccable record keeping, attention to detail and documentation are the keys to success.
Requirements
- A minimum of 3-5 years of IT support experience in an MSP (or similar support role)
- BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of industry certifications & work experience
- Exceptional desktop support and troubleshooting skills - Windows OS
- Exceptional customer service and communication skills (written and verbal)
- Experience working with Microsoft 365 Admin Centres (Exchange, Security, Azure)
- Microsoft 365, Sophos and other vendor certifications are required to be completed in the first year after employment.
- Detailed certification requirements will be reviewed after employment.
- Sound experience using Active Directory, Azure AD Connect, and Group Policy
- Understanding of basic networking and remote access concepts (WAN/LAN, DHCP, DNS, VPN, etc)
- Experience working with network switches, firewalls, wireless access points and configuring VLANs
- Windows Server troubleshooting experience
- Understanding of backup and disaster recovery, and virtualization technologies
- Clean driving record and valid Class 5 BC license
Benefits
- Vacation time + sick days
- Full medical and dental benefits, including 100% prescription drug coverage
- RRSP contribution matching
- Annual cost-of-living salary adjustment, pegged to inflation
- An iPhone for business & personal use
- Business/Casual dress code + optional branded shirts/jackets supplied
- Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
- Your choice of cake on your birthday!
- Reimbursement for training and certification courses
- Paid employee referral bonuses
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