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About the role
- MOSAIC program manager leading migrant-worker settlement services in Vancouver. Supervising staff, managing contracts and budgets, and coordinating newcomer community partnerships.
Responsibilities
- Manage the Migrant Workers Program
- Supervise and support settlement workers, program assistants, and volunteers
- Develop, implement, and evaluate service delivery to migrant workers collaboratively with internal and external stakeholders
- Ensure policies, procedures, service standards, and program delivery meet CARF standards
- Provide direct settlement information and support to newcomer clients as needed
- Respond to enquiries and deliver presentations to target communities and stakeholders
- Supervise promotion and marketing activities
- Facilitate curriculum and resource development for staff
- Lead or participate in team, partnership, departmental, Settlement cluster, all-staff, community, and training meetings
- Maintain knowledge of emerging settlement and community-capacity-building issues
- Coordinate innovative services and resource materials for newcomers
- Assist with identifying emerging newcomer needs and funding sources
- Support development and submission of program proposals and budgets
- Prepare and monitor contract budgets, cash flows, variances, financial statements, reports, and expense records
- Hire, retain, train, supervise, and evaluate program staff
- Ensure volunteers receive orientation and proper placement
- Engage in public relations and collaborate with community organizations, stakeholders, and partners
- Organize public education, information, and resource events
- Attend consultations, meetings, and conferences related to settlement, labour-market integration, community development, and policy dialogue
- Represent MOSAIC in community committees, task forces, governmental, and inter-agency networks
- Ensure timely and accurate narrative and data reporting
- Inform the senior manager about contractual outputs, outcomes, emerging issues, community trends, settlement-service developments, and funder feedback
Requirements
- Undergraduate degree in a related discipline, or a combination of education, training, and/or experience may be considered
- At least 2 years of experience in the migrant workers space and settlement services
- Supervisory and leadership skills
- Financial management skills
- Excellent knowledge of settlement procedures and organizations in British Columbia
- Ability to work independently and lead a team
- Cultural awareness and experience working in multicultural settings
- Ability to communicate in English; a second language is an asset
- Interpersonal and community-development skills
- Initiative, organization, attention to detail, time management, multitasking, and problem-solving abilities
- Business judgment, analytical, and decision-making skills
- Understanding of confidentiality and privacy of client information
- Ability to set clear, friendly professional boundaries
- Empathetic, respectful, discreet, tactful, and patient in stressful situations
- Current and satisfactory Criminal Record Check required
- Must be legally permitted to work in Canada through citizenship or permanent resident status, or hold a work permit valid for the duration of the position
- Ability to commute to 201-2730 Commercial Drive, Vancouver, British Columbia, for in-office days
Benefits
- Competitive benefits package for contracts of at least 1 year with a minimum of 17.5 hours per week
- Hybrid work schedule may be permitted
- Training opportunities for career growth
- Equal opportunity and diverse, inclusive workplace
- Living wage employer
- COVID-19 vaccination proof is currently not required, subject to possible policy reinstatement
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