Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
About the role
- System Engineer overseeing technical aspects and upgrades for mission critical communication systems. Join a team dedicated to protecting people and places with advanced technologies.
Responsibilities
- The Upgrade Team comprises Project Management, System Engineering and Field Engineering personnel working together in a high-performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems.
- Oversee all technical aspects of the assigned project.
- Upgrade radio network including servers, network, and RF devices, customer presentations, and complete system documentation.
Requirements
- Must be a Canadian citizen
- Bachelor’s Degree or 3+ years of networking experience
- Knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE
- Good understanding, and working knowledge in IP networking, network design methodologies; troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
- Experience working with servers and virtualization such as ESXi, Linux-based Kernel-based Virtual Machine (KVM), Linux, Windows Server, Active Directory, and Windows Group Policy
- Direct customer-facing experience is highly preferred
- Excellent communications skills and the ability to present complex topics to non-technical audiences
- Willing and capable to lead a project, to be a team player, follow instructions, and identify/manage risks in a project
- Comfortable delegating tasks to project team members
- Self-motivated, able to collaborate with members from different organizations, able to provide feedback by writing improved procedures, and able to maintain focus in a pressured environment.
Benefits
- None stated
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Systems Engineer II developing and validating spaceborne optical instruments at Honeywell Aerospace. Defining requirements, architectures, and verification strategies for aerospace and defense missions.
Principal Systems Architect defining autonomous - vehicle platform architecture at General Motors. Leading safety - critical systems strategy, requirements, verification, and technical direction across vehicle programs.
People Operations Systems Analyst optimizing HRIS platforms and workflows for Medisca, a global healthcare solutions company. Improving data accuracy, automation, reporting, and employee experience.
People Operations Systems Analyst optimizing HRIS platforms and workflows for Medisca, a global healthcare solutions company. Driving system implementations, automation, data accuracy, and employee experience improvements.
Concepteur principal dirigeant la conception de systèmes BAS/CVAC chez Automated Logic. Développement, programmation, essais et mentorat pour des solutions intelligentes d’automatisation des bâtiments.
Senior Systems Engineer integrating LiDAR, camera, and edge - computing systems for Invision AI’s intelligent infrastructure products. Developing C++ software, validating hardware, and supporting customer deployments.
IT Systems Engineer owning Microsoft 365, Entra ID, and macOS/Windows endpoint infrastructure. Supporting Engineered Intelligence’s utility grid management software business across Canada.
SAR Payload Systems Engineer developing and testing radar payloads for LEO and MEO satellite missions. Supporting integration, verification, documentation, and system optimization for aerospace programs.
Staff Systems Engineer leading end - to - end SAR mission engineering for a global Earth - observation satellite company. Owning mission design, spacecraft budgets, risk, verification, calibration, and early operations.