Technical Content Specialist creating clear documentation for Rocscience’s geotechnical engineering software. Managing CMS content, HTML, accessibility, and technical collaboration in Toronto.
About the role
- Technical Writer II creating multi-format product documentation for Motorola Solutions’ video security and access-control technologies. Collaborating with engineering, UX, support, training, and marketing teams.
Responsibilities
- Own one or more documentation portfolios end-to-end, from requirements gathering and scoping through information architecture, deliverables, publishing, and long-term maintenance
- Develop and update operational, installation, and configuration procedures
- Publish content across web-based publications, embedded user assistance, multimedia, and paper
- Interview developers, users, and technical subject matter experts to gather technical details
- Create structured, user-friendly documentation focused on customer experience and content usability
- Collaborate with UX, Engineering, Support, Training, and Marketing teams
- Advocate for customer-first content strategy and manage change-management
- Analyze tools, workflows, and deliverables to identify efficiency improvements
- Recommend and lead implementation of creative process solutions
- Research and champion modern solutions to improve documentation quality and customer content experiences
Requirements
- Proven experience delivering various publication types, including online content syndication and multi-channel outputs
- Professional proficiency with MadCap Flare authoring, single-sourcing, and publishing workflows
- Hands-on experience building “HTML-first” documentation where “every page is page one” (structured, topic-based writing)
- Ability to effectively utilize AI writing and productivity tools
- Exceptional communication and consensus-building skills, with a track record of leading by influence across separate business teams
- Strong familiarity with Jira and Confluence
- Experience managing and standardizing complex hardware and/or software manuals throughout the entire product lifecycle is highly desirable
- Experience approaching technical content from a customer-advocate perspective is highly desirable
- Strong focus on process efficiencies and continuous workflow improvements is highly desirable
- Experience with Git-based source control and Adobe Creative Suite (Illustrator, Photoshop, InDesign) is highly desirable
- Bachelor's degree with 1+ years of experience in technical writing (or similar field) OR 3+ years of technical writing experience
- Legal authorization to work in Canada indefinitely is required
- Employer work permit sponsorship is not available
Benefits
- Referral Payment Plan: Yes
- Travel requirements under 10%
- Relocation provided: None
- Equal Opportunity Employer
- Inclusive and accessible recruiting experience
- Reasonable accommodations available for candidates with disabilities or other physical or mental health conditions
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