Analyste principal des affaires chez EDC, société canadienne de financement du commerce international. Traduction des besoins d’affaires en solutions numériques et coordination des exigences, tests et parties prenantes.
About the role
- Senior Business Analyst supporting Canadian pension administration solutions at Neumo. Gathering requirements, configuring CPAS systems, managing clients, and assuring compliant implementations.
Responsibilities
- Work as part of a support delivery team analyzing and gathering requirements, enhancing configuration, training, improving business processes, and ensuring client satisfaction
- Liaise between pension clients and the programming team to deliver effective solutions meeting client business needs
- Analyze customer requirements and information/data
- Understand client pension business needs and identify appropriate solutions
- Gather, analyze, validate, and document business and system requirements
- Bridge business and IT groups and support technology solutions aligned with enterprise architecture
- Design, modify, and create business processes for business transformation solutions
- Research and conduct fact-finding to support process and system decisions
- Provide input to improve efficiency and processes
- Maintain client relationships and liaise with clients, service providers, and programmers
- Provide daily client support during system development and implementation, including telephone support
- Participate in client status meetings, status reports, and meeting notes
- Manage multiple clients and tasks and prioritize work
- Send client correspondence
- Participate in upgrade and new implementation projects, including estimating and quoting work with programmers
- Conduct JAD sessions to collect business requirements
- Provide client training
- Analyze complex business and pension requirements, system modifications, enhancements, and error corrections
- Propose solutions and document functional specifications with programmers
- Analyze plan documents and prepare or peer-review specifications
- Draft release notes and update delivery documents
- Assist with monthly support and maintenance updates
- Follow CPAS standard practices and procedures
- Set up client and plan rules in CPAS v5 products with support
- Ensure legislative compliance and accuracy standards
- Formulate quality assurance standards/programs for client installations
- Document and maintain problem logs
- Write test plans for upgrades and changes
- Test templates, custom work, and defect fixes for system quality assurance
- Enter and update defects in the CPAS Quality system
- Upsell and encourage clients to configure additional CPAS functions
- Contribute to client invoicing through timely and accurate CPAS Quality system tracking
Requirements
- Minimum of 5–7 years of Canadian pension or benefit-related experience
- Minimum of 5–7 years of systems analyst experience
- University degree or equivalent
- Designation or extensive experience/knowledge in pension plan administration (DB and/or DC), such as PPAC or CEBS course
- Business Analyst Certification
- Exposure to systems/application development
- Client management skills
- Leadership/management skills
- Willingness to travel
- Excellent written and verbal communication skills
- Excellent interpersonal, facilitation/presentation, and negotiation skills
- Advanced organizational, analytical, and problem-solving skills
- Ability to prioritize work, meet deadlines, and perform well under pressure
- High integrity and commitment to quality
- Adaptability to changing situations
- Ability to deal with ambiguity efficiently and make sound decisions
- Leadership, relationship-building, initiative, responsibility, and personal accountability
- Ability to remain stationary for most of the day and constantly operate a computer
- Frequent communication via telephone, Teams, and email
Benefits
- Competitive benefits and compensation package
- Remote work setting
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