Technical Business Analyst bridging business needs and engineering solutions at Megaport, the global Network as a Service provider. Defining requirements, managing backlogs, and enabling agile software engineering teams.
About the role
- Business Analyst translating client needs into requirements, testing, training, and implementation delivery. Supporting TTG’s Prowess and Ascend direct-selling software platforms.
Responsibilities
- Lead client interviews, workshops, and discovery sessions to understand business needs, processes, exceptions, and expected outcomes
- Translate business needs into functional requirements, user stories, process flows, use cases, and acceptance criteria
- Identify gaps, constraints, dependencies, and conflicting requirements and help determine practical solutions
- Maintain requirements, meeting notes, decision logs, and other project documentation
- Develop UAT scenarios and support clients through testing and validation
- Demonstrate product functionality and connect capabilities to documented business requirements
- Create client-facing training materials and lead training sessions
- Serve as a consistent client contact for requirements, testing, process decisions, and training
- Partner with the Project Manager on the broader client relationship
- Collaborate with Project Management, Development, QA, and Product teams
- Support implementation milestones from discovery through go-live
- Build reusable internal documentation, including process guides, configuration notes, and knowledge base content
- Research relevant direct selling practices to support recommendations and client solutions
- Follow security and data-handling practices consistent with SOC 2 and PCI-DSS requirements
Requirements
- 2–5 years of experience as a Business Analyst, Business Systems Analyst, or in a related role, preferably supporting software implementations or SaaS environments
- Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
- Experience documenting functional requirements, user stories, process flows, or similar artifacts
- Analytical mindset with strong attention to detail and problem-solving skills
- Ability to manage multiple priorities and adapt to shifting timelines in a fast-paced environment
- Experience working independently and collaboratively in cross-functional team settings
- Familiarity with Jira, Confluence, or similar project management or collaboration tools
- Familiarity with AI-assisted tools for requirement documentation, research, and workflow efficiency
- General familiarity with relational databases and SQL preferred
- Experience in the direct selling or MLM industry preferred
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred; equivalent professional experience will be considered
- Ability to follow security and data-handling practices consistent with SOC 2 and PCI-DSS requirements
Benefits
- Remote work in Canada
- Alternative accommodation available at any stage of the recruitment process
- Inclusive workplace committed to diversity, equity, and inclusion
- AI-powered tools used during interviews to support a consistent and thorough candidate experience
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