IT Business Analyst shaping SAP - enabled enterprise solutions and digital transformation initiatives. Translating requirements into designs, coordinating stakeholders, and supporting full lifecycle implementations.
UE
ATS Business Analyst, Exam Officer
Posted yesterday
About the role
- ATS business analyst coordinating accommodated exams and adaptive technology at University of Toronto. Improving testing systems, processes, and student accommodations.
Responsibilities
- Support the back-end, technical, and business analysis needs of the Accommodated Testing Services unit
- Analyze and document business requirements, assess needs, and contribute to business systems development
- Conduct quality assurance checks and maintain information on digital platforms
- Research and implement adaptive technology solutions for accommodated exams
- Analyze existing systems and develop technical solutions for system improvements
- Implement plans and process improvements for exam administration activities
- Coordinate student accommodation needs and implement online and remote exam accommodations
- Respond to complaints, resolve exam-related issues, and escalate problems as required
- Communicate with instructors, students, and campus partners to find mutually agreeable solutions
- Support front-line activity during peak periods
- Draft and edit print and online communications
- Stay informed about policies, procedures, regulations, and new technology
- Provide orientation on work procedures and practices
Requirements
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum four (4) years’ relevant experience in a high-volume, detail-oriented, front line service environment
- Experience within an accommodated test and exam service required
- Experience with academic and exam systems, including Quercus, Crowdmark, ProctorU, CIS, and ROSI
- Experience with adaptive technology
- Experience independently problem-solving technical issues and supporting technology needs
- Demonstrated experience in change management
- Experience providing orientation to others on work procedures and practices
- Knowledge of academic accommodations, and experience working with accommodations and/or accommodated tests and exams
- Advanced proficiency in Microsoft Office – Word, Excel (including macros), PowerPoint, Outlook, mail merges, etc.
- Highly skilled in oral and written communication
- Exceptional customer service and interpersonal skills, including effective negotiation, de-escalation, and conflict resolution
- Demonstrated ability to build and maintain positive relationships with key constituents
- Demonstrated ability to work independently and solve problems within the scope of the role and escalate as required
Benefits
- Annual step progression
- Term appointment from November 2, 2026 to April 21, 2028
- Full-Time schedule
- Candidates from Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply
- Accessibility accommodations during the application and hiring process
- Voluntary, confidential Diversity Survey
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