Contracts Specialist managing SaaS agreements for Modern Campus, an education technology platform serving colleges and universities. Supporting high - volume legal operations, sales cycles, and CLM workflows.
About the role
- Warranty Bids and Contracts Specialist at New Flyer responsible for warranty packages and proposals for bus and charger bids. Coordinating warranty terms with suppliers and documentation for customer projects.
Responsibilities
- Responsible for completing the warranty and service package for all bus, coach and charger bids.
- This includes the analysis of warranty spend to provide proposed warranty costing/accrual for bids and coordination of all Service-related bid requirements including the interpretation of the required warranty data and documentation from both suppliers and customers.
- Review the warranty portion of bus, coach and charger tenders indicating approved equals, deviations and clarifications (primary on ZEB and Charger bids).
- Prepare pricing proposal per bid and establish a self-insured price list for warranty by bus and coach model, key components, and other commercial requirements from customers.
- Prepare and maintain bid proposal documentation per bid as required (Service Profile, Warranty and Tech Support, Field Support etc).
- Participate in pre–pricing, strategy meetings and warranty negotiations within NFI Group and with customers as required.
- Works to continuously improve the relationship and communication between Service and Sales on new-bid activity to improve speed and quality of response.
- Update the Service Support Tracker.
- Work directly with Supply Chain to negotiate warranty terms and conditions with suppliers and obtain quotes.
- Update Master Battery Tracker with warranty information by SR.
- Create a Warranty Checklist and Summary sheet for each Bid as required.
- Support Customer Care with warranty term and condition issues/inquiries.
- Maintain database for all supplier and New Flyer warranty information and special contractual exceptions, including narratives for bids.
- Participate with Finance in monthly control and monitoring of warranty provision by contract/model.
- Liaise with Warranty Recovery and Technical Services staff to ensure current issues are addressed on future bus tenders.
- Assist Warranty Claims and Warranty Parts Administrators as required.
Requirements
- Proficient with MS Office (Excel, Word, Outlook)
- Lead and/or Supervision qualities & experience
- Negotiating skills
- 2-5 years’ experience in customer service
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Proficient with Oracle
- Product knowledge an asset.
- Strong time management skills and ability to manage multiple priorities in a fast-paced environment
- Motivated self-starter with high level of initiative
- Excellent customer service skills
- Excellent analytical skills
- Above average interpersonal skills and a professional attitude to highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes
- Team player that can contribute to creating a positive team atmosphere
- Experience or knowledge of motor vehicle components
Benefits
- Competitive Wages.
- Extended Health Benefits
- Paid Holidays
- Pension Plan
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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