Remote Customer Representative supporting Propel’s AI - driven fintech platform. Handling loan inquiries, verifying applications, generating leads, and opening customer accounts by phone.
About the role
- Commercial Account Representative coordinating vehicle sales, inventory, reporting, and customer support for OPENLANE’s Canadian used-vehicle marketplace. Supporting accounts across 14 Vehicle Logistic Centers.
Responsibilities
- Coordinate the sale of commercial vehicles by determining vehicle lineups, generating sales agreements, and negotiating pending bids
- Assess condition reports and obtain authorization for repairs to ensure vehicles meet specifications
- Enter and manage vehicle information, registrations, transportation requests, and vehicle status updates through company systems and portal
- Communicate with clients, identify and resolve issues, and respond to repossession/redemption process inquiries
- Generate inventory and sales reports
- Process payments, file sales transactions, and transmit sales reports and EFT wire transfers
- Liaise with local Vehicle Logistic Center contacts to support vehicle and personal property redemption for repo units
- Collaborate with other Commercial Account Representatives, train as backup for other accounts, and support administrative tasks
Requirements
- High school education or equivalent
- 1-3 years of related experience in account coordination
- Tech-savvy and comfortable using Google Suite
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Able to work with minimal supervision, contributing to team results
- Prior experience in commercial account management is a definite asset
- Prior experience within the automotive remarketing industry
- Experience with AMS, VTrace, and other OPENLANE systems
- Ability to identify value-added repairs and services is an asset
- Bilingual in English and French would be considered an asset; the role may require interaction with people who may not speak French
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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