CIBC contact centre representative handling inbound telephone banking inquiries and client solutions. Remote Agent@Home work with occasional attendance at the Halifax location.
About the role
- Order Management Representative managing customer orders, invoicing, logistics, and complaints for ATX Networks’ manufacturing operations. Remote within Ontario or hybrid from Whitby.
Responsibilities
- Provide order management and product knowledge support to internal and external customers
- Retrieve purchase orders daily
- Perform data entry, order entry and invoicing
- Support the Sales team as required
- Generate reports from ERP or other specified avenues
- Perform all duties for major accounts, if applicable
- Prepare customs documentation and required paperwork for product shipment
- Handle international logistics, including preparing pro forma invoices, letters of credit, country of origin documentation and Incoterms
- Deliver information to appropriate departments effectively and on time
- Respond to client inquiries and address complaints
- Solve issues relating to customer orders and order entry
- Provide backup support for other Order Management Representatives during absences and breaks
- Maintain a dedicated workspace with appropriate equipment to perform work efficiently and comfortably
- Report directly to the Manager, Order Management
Requirements
- College Diploma in Business Administration, Operations Management or other relevant field
- Minimum of three (3) years of experience in a similar Order Management role within a manufacturing environment
- Some knowledge and experience with international shipments and customs documentation
- Fluent in English
- Minimum of one (1) year of experience with Epicor 10 ERP or other ERP systems
- Service and detail oriented
- Excellent organizational, time management, analytical and follow-up skills
- Superior oral and written communication skills
- Proficient with Microsoft Word, Outlook and internet applications
- Intermediate Excel skills, including pivot tables and VLOOKUP
- Ability to perform basic mathematical calculations
- Flexibility to work overtime as required
Benefits
- Outstanding work environment
- Competitive compensation package
- Positive, modern, business casual environment
- Dedicated workspace with appropriate equipment, including one or more monitors suited to the role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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