CIBC contact centre representative handling inbound telephone banking inquiries and client solutions. Remote Agent@Home work with occasional attendance at the Halifax location.
About the role
- Field Service Representative supporting SINOBOOM aerial work platforms across Quebec and the Maritimes. Troubleshooting equipment, training customers, and coordinating field service activities.
Responsibilities
- Manage and coordinate all field service activities for assigned customers and territory
- Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools
- Conduct customer site visits and provide remote technical support as required
- Monitor, document, and resolve equipment downtime cases in a timely and effective manner
- Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting
- Maintain accurate service records, maintenance logs, and training documentation
- Identify opportunities to support service sales, including parts, repairs, and training services
- Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding
- Ensure compliance with company travel policies and cost-control expectations
- Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery
- Travel up to 70% within the assigned territory
Requirements
- Technical diploma in Electro-Mechanical Technology or related field
- Fluent in English (required)
- Fluent in French (preferred but not required)
- Minimum 4 years of experience in maintenance and repair of aerial work platforms or similar industrial equipment
- Excellent communication, customer service, and organizational abilities
- Valid driver’s license and willingness to travel extensively within assigned region
- Self-directed, proactive, and able to work independently in the field
- Advanced troubleshooting of hydraulic, mechanical, and electrical systems
- Strong problem-solving and diagnostic capability
- Ability to deliver clear and effective technical training
- Prior experience with aerial lift or construction equipment manufacturers (preferred)
- Exposure to service sales or aftermarket support processes (preferred)
- Experience working in a multi-regional or OEM service environment (preferred)
Benefits
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Fully remote work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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