About the role

Remote collections representative recovering overdue B2B payments for Cadex Solutions Corporation. Handling account research, customer calls, disputes, and accurate receivables documentation.

Responsibilities

Engage with customers to resolve overdue balances while maintaining a positive, respectful, and empathetic experience
Process accounts receivable transactions accurately and timely
Contact customers by phone to remind them of overdue balances
Review, research, and verify customer account details across multiple systems
Document all conversations and actions clearly, accurately, and promptly
Handle customer questions, disputes, or concerns
Perform other duties as requested

Fluent English and Canadian French
High School Diploma or General Education (GED)
Ability to work CST/CDT hours, 8-hour days, from 8am to 5pm
Ability to process accounts receivable transactions accurately and timely
Ability to contact customers by phone professionally
Ability to review, research, and verify customer account details across multiple systems
Ability to document conversations and actions clearly, accurately, and promptly
Ability to handle customer questions, disputes, or concerns with patience and empathy
Ability to work in a team-based environment
Professional demeanor
Proficient written and verbal communication skills
Proficient comprehension skills
Time management and organizational skills
Basic math skills
Proficient telephone skills
Proficient in MS Office

Fully remote work environment
Stable, supportive job
Monday–Friday schedule; closed Saturday and Sunday
No travel expected
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions