LP
Product Manager, Customer Journey
LinkedIn Recruiter Post
Shape the strategy and roadmap for customer journeys at Xplore, focusing on digital channels. Drive measurable improvements in satisfaction, loyalty, and operational performance.
About the role
- Group Product Manager leading strategy, roadmaps, and Agile delivery for OPENLANE’s digital used-vehicle marketplace. Mentoring product managers and aligning cross-functional teams around data-driven KPIs.
Responsibilities
- Develop and communicate a product vision for the product portfolio
- Build and maintain a prioritized product roadmap aligned with the product vision
- Ensure roadmap execution through agile methodologies
- Lead an Agile development team through product discovery and execution
- Create user stories and manage the product backlog
- Apply data-driven strategies to inform business decisions
- Track product release success against company KPIs
- Collaborate with cross-functional teams, business partners, and stakeholders
- Mentor and lead Product Managers and Business Analysts through the Agile process
- Act as liaison to senior leadership and report on product portfolio impact and progress
Requirements
- 7+ years of experience in a customer-facing, technology-related business role as a product manager
- Bachelor’s degree in a relevant field
- Proven success in developing business cases, roadmaps, and product execution strategies
- Demonstrated ability to work across an organization, incorporating feedback from internal stakeholders
- Ability to prioritize capabilities that benefit varying user needs across a heterogeneous organization
- Strong communication skills with audiences ranging from engineers to C-level executives
- Experience in product strategy development, agile methodologies, and team leadership
- Management experience
- Nice to have: experience in a similar industry or with similar Digital Marketplace products
- Nice to have: familiarity with advanced data analytics tools
- Nice to have: experience managing remote or distributed teams
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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