Senior Business Analyst supporting I&IT portfolio reporting, KPI management, and resource utilization for a Canadian organization. Identifying OPEX savings and translating business requirements into technology solutions.
Responsibilities
Provide comprehensive I&IT business analysis services to support diverse business and technology needs
Manage stakeholders and report I&IT-wide performance KPIs
Identify IT operations cost drivers and savings levers, align with stakeholders on savings delivery, and track and report savings
Support resource utilization tracking and management
Elicit, analyze, and validate business requirements with business stakeholders and subject matter experts
Contribute to business analysis policies, standards, processes, and best practices for portfolio reporting tools
Document business requirements for rollout of industry-standard portfolio reporting tools
Create and maintain functional and non-functional requirements and business rules
Conduct use case, process, data flow, and data modeling
Conduct stakeholder interviews, workshops, and mockups
Create change management and communications collateral
Understand OPEX savings drivers and levers for hardware and software costs; identify and validate savings with Finance and asset owners
Support hiring and onboarding of I&IT resources
Track and report overtime and resource utilization
Monitor project progress, resolve issues, and report to I&IT management and stakeholders
Develop performance measures and traceability matrices, and conduct post-implementation follow-ups
Requirements
5+ years of Power BI experience
3+ years of Power Automate experience
Excellent knowledge and application of Microsoft Office, including Excel, PowerPoint, and MS Word
Experience developing strategies, business cases, and cost-benefit analyses
Strong requirements gathering, documentation, and stakeholder engagement experience
Experience preparing presentations and briefing notes for various audiences
Hands-on experience developing and implementing use cases in enterprise portfolio management tools such as Asana and JIRA
Experience developing Power BI reports and performing data analysis
Awareness of emerging I&IT trends and technologies
Excellent analytical, problem-solving, verbal, and written communication skills
Strong interpersonal, negotiation, and teamwork skills with proven ability to meet deadlines
Experience with information retrieval systems and tools
Knowledge of Information Management principles, policies, and practices
Ability to translate business and data requirements into technical specifications
Experience with business functional modeling, event modeling, and process mapping
Experience working in structured, object-oriented, and agile methodologies
Experience developing and applying business analysis performance measures
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