Bilingual accounting trainer implementing PBS dealership management software for automotive customers. Delivering virtual and onsite training across North America.
About the role
- Senior Organizational Change Manager supporting Alberta’s consumer licensing modernization through CLEO. Leading readiness, communications, training, adoption, transition, and responsible AI enablement.
Responsibilities
- Provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services for the Consumer Licensing Enquiry Outreach (CLEO) initiative
- Develop, maintain, and execute integrated Business Readiness and Organizational Change Management strategies aligned with project scope, milestones, releases, and deployments
- Identify readiness requirements, dependencies, assumptions, constraints, organizational impacts, and risks associated with new technologies and AI-enabled processes
- Identify affected stakeholder groups and conduct change impact, stakeholder readiness, and organizational preparedness assessments
- Develop and implement communications and engagement strategies, materials, briefings, presentations, updates, executive reporting content, FAQs, and knowledge resources
- Develop and maintain CLEO training approaches and oversee user guides, instructor-led materials, quick reference guides, job aids, process documentation, FAQs, learning resources, and knowledge articles
- Coordinate training planning, scheduling, logistics, delivery, workshops, demonstrations, knowledge transfer, and awareness sessions
- Develop strategies for user adoption and sustained operational use of CLEO and associated digital capabilities
- Support leaders, managers, and subject matter experts in preparing users for new processes, technologies, and approved AI-enabled ways of working
- Coordinate deployment readiness, go-live, stabilization, transition to operations, hyper-care, and continuous improvement activities
- Monitor readiness indicators and provide recommendations on risks, adoption challenges, mitigation requirements, and improvement opportunities
- Provide status reporting and participate in governance forums, steering committee briefings, readiness reviews, stakeholder meetings, and executive reporting sessions
- Maintain change management documentation, training artifacts, communications materials, and project records
- Leverage approved AI-assisted tools where appropriate while ensuring human review, accountability, privacy, security, accessibility, accuracy, and compliance
Requirements
- Senior-level Organizational Change Management experience is implied by the role title, but no explicit years-of-experience requirement is stated
- Experience developing and executing organizational change management and business readiness strategies
- Experience conducting stakeholder impact and readiness assessments
- Experience developing communications, engagement strategies, presentations, executive reporting content, FAQs, and knowledge resources
- Experience developing and coordinating training, knowledge transfer, workshops, demonstrations, and learning materials
- Experience supporting user adoption, deployment readiness, go-live, transition to operations, hyper-care, stabilization, and continuous improvement
- Experience with change-related risks, issues, resistance factors, mitigation strategies, and project RAID processes
- Ability to work within Government of Alberta project management, organizational change management, responsible AI, privacy, security, accessibility, and governance frameworks
- Ability to identify and appropriately use approved Artificial Intelligence and Generative AI tools
- Ability to review AI-assisted outputs for accuracy, quality, privacy, security, accessibility, completeness, relevance, and alignment with business objectives and government standards
- Ability to prepare status reports, dashboards, readiness metrics, governance materials, and project documentation
- Ability to collaborate with business, technical, operational, vendor, leadership, and subject matter expert stakeholders
Job title
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Experience level
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Degree requirement
No Education Requirement
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