Bilingual trainer implementing PBS Systems’ dealer management software for automotive dealerships. Delivering virtual and onsite training across North America.
About the role
- Training Coordinator delivering responder training for CAMH’s Canadian 9-8-8 suicide crisis helpline. Supporting trainee assessment, coaching, quality standards, and professional development remotely.
Responsibilities
- Deliver training sessions to volunteer and staff responders
- Provide ongoing support and guidance to trainees, including addressing well-being and challenges
- Foster a safe, positive, and inclusive learning environment
- Support intake from application submission through candidate selection, interviews, and training commencement
- Manage trainee files and progress tracking
- Assign mentoring shifts and schedule role-plays and technical overviews
- Review trainee homework, LMS submissions, and mentoring-shift contact reports
- Keep training current with crisis intervention and suicide prevention best practices
- Coordinate with the training team to ensure consistency in training content and delivery
- Participate in team meetings
- Improve training materials and processes using feedback and evaluation results
- Monitor trainee performance, provide feedback, and assess crisis intervention and suicide safety assessment proficiency
- Coordinate training opportunities, continuing education, and professional development for responders and supervisors
- Participate in a weekly coordinator on-call rotation
- Ensure adherence to program standards, policies, procedures, and guidelines
- Support CAMH and 9-8-8 training and program delivery as required
- Perform other assigned duties
Requirements
- Post-secondary degree in a related field
- Minimum 2 years of Crisis/distress centre experience, including 1 year as a responder and 1 year as a supervisor
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability in varying situations
- Excellent listening and communication skills in English
- Collaborative approach and ability to work as part of a team
- Ability to work with diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts
- Strict adherence to confidentiality policies
- Dedicated, private workspace within the home
- Secure internet access
Benefits
- Extended health and dental coverage
- HOOPP defined benefit pension plan
- Paid vacation and sick leave
- Professional development opportunities
- Job stability and career development
- Dedicated, private home workspace requirement
- Secure internet access for remote work
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