Training Coordinator delivering responder training for CAMH’s Canadian 9 - 8 - 8 suicide crisis helpline. Supporting trainee assessment, coaching, quality standards, and professional development remotely.
About the role
- Bilingual trainer implementing PBS Systems’ dealer management software for automotive dealerships. Delivering virtual and onsite training across North America.
Responsibilities
- Develop a thorough understanding of PBS software and related training processes
- Deliver expert training and support in English and French to new and existing customers
- Conduct primarily virtual training sessions guiding customers through software implementation
- Provide onsite training for new software installations
- Independently manage and deliver assigned training sessions within the primary silo
- Become an independent installation resource
- Prioritize tasks independently and demonstrate accountability
- Handle assigned DTO Cornerstone tickets in a timely manner
- Navigate and demonstrate the PBS Dealer Management System while providing excellent customer service
- Respond promptly to internal and external training requests
- Document tickets and escalate issues to the appropriate teams
- Stay current with evolving process documentation
- Share knowledge across silos and contribute to team learning and development
- Expand product knowledge and participate in cross-training opportunities
- Support a collaborative and positive team environment
- Perform other assigned duties and responsibilities
Requirements
- Fluent in French and English (speaking, reading, and writing)
- 1–2 years of experience in a car dealership environment, focused on Fixed Operations
- Strong computer skills and proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 2 weeks per month
- Valid passport
- U.S. visa, if applicable
- Valid unrestricted driver's license
- Excellent communication, presentation, and public speaking skills
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem-solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
Benefits
- Professional development, continuous training, industry certifications, and career advancement pathways
- Travel opportunities across Canada, the U.S., and the Caribbean
- Medical and dental coverage
- Paid time off, personal days, and paid holidays
- Inclusive, collaborative, and supportive team culture
- Employee recognition programs
- Performance-based incentives
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts with partners such as GM, Dell, and GoodLife
- Competitive annual base salary
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