Knowledge and enablement leader owning support documentation, self - service, and AI content operations. Improving customer support efficiency for Auvik’s cloud - based network management software.
About the role
- Bilingual automotive sales trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting dealerships across North America while working remotely from the Montreal area.
Responsibilities
- Deliver expert training and support to new and existing customers using the Sales module of PBS Dealer Management Software
- Conduct primarily virtual training sessions in English and French
- Guide customers through the software implementation process and ensure smooth transitions
- Provide onsite training for new software installations
- Navigate and demonstrate the PBS DMS system while maintaining positive, solutions-focused customer relationships
- Independently manage and deliver assigned training sessions within the primary silo
- Become an independent installation resource
- Develop thorough knowledge of PBS software and training processes
- Respond promptly to internal and external training requests
- Perform data entry and other key operational tasks
- Maintain awareness of evolving departmental process documentation
- Share knowledge across silos and contribute to team learning and development
- Expand product knowledge and participate in cross-training opportunities
- Support a collaborative and positive team environment
- Perform other assigned duties and responsibilities
Requirements
- Fluent in French and English (speaking, reading, and writing)
- 1–2 years of experience in a car dealership environment, focused on Sales
- Strong computer skills
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the United States up to 2 weeks per month
- Valid passport or capacity to obtain one
- Full, valid, unrestricted driver's license
- Excellent communication, presentation, and public speaking skills
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem-solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High school diploma
Benefits
- Professional development, continuous training, industry certifications, and career advancement pathways
- Travel opportunities across Canada, the United States, and the Caribbean
- Comprehensive medical and dental coverage
- Generous paid time off (PTO)
- Inclusive, collaborative, and supportive team culture
- Employee recognition programs
- Performance-based incentives
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Travel incentive bonuses
- Additional performance incentives
- Referral bonuses
- Staff discounts with partners such as GM and Dell
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Bilingual automotive sales trainer implementing PBS dealership software for dealerships. Delivering virtual and onsite training while supporting customer success across North America.
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