Knowledge and enablement leader owning support documentation, self - service, and AI content operations. Improving customer support efficiency for Auvik’s cloud - based network management software.
About the role
- Instructional Design Specialist developing accessible training and digital guidance for Alberta’s 1GX enterprise ERP. Coordinating learning delivery, adoption, analytics and system-change communications.
Responsibilities
- Assess business changes, learner needs, performance gaps and training requirements
- Define learning objectives, audiences, delivery approaches, resources and timelines
- Identify risks, dependencies and non-training issues; maintain analysis records and escalate concerns
- Design accessible, role-based blended learning and digital performance-support solutions using adult-learning principles
- Develop learning materials, assessments and point-of-need guidance using approved Digital Adoption Platforms
- Apply approved authoring, multimedia, analytics and AI-enabled tools while ensuring accuracy, accessibility, quality and compliance
- Plan and coordinate assigned training work packages, milestones, dependencies and stakeholder reviews
- Collaborate with subject matter experts, business owners and project teams to validate content and requirements
- Coordinate testing, approvals, publication and progress reporting according to established standards and governance
- Prepare and facilitate learning sessions, demonstrations and train-the-trainer activities
- Support pilots, facilitator readiness and consistent delivery across government audiences
- Incorporate approved feedback and improvements into learning materials
- Evaluate learning effectiveness and adoption using feedback, assessments and DAP analytics
- Identify improvement opportunities and implement approved updates to learning products
- Maintain content through system releases and business-process changes; escalate technical and operational issues
- Build partnerships with business owners, subject matter experts, project teams, trainers and vendors
- Support accurate, consistent learning content across Finance, HCM/Payroll and Supply Chain Management
- Communicate progress, risks and recommendations, maintain approved learning resources, and support program communications
Requirements
- Bachelor’s degree in a related field such as Adult Education, Instructional Design, education, Business Administration, Communications
- Minimum 2 years of experience conducting learning needs analyses and developing accessible, audience-focused blended learning and performance-support solutions
- Minimum 2 years of experience in adult learning, instructional design, curriculum development, learning assessment and evaluation
- Minimum 2 years of experience designing, testing and maintaining role-based digital guidance using Digital Adoption Platforms or comparable technologies
- Minimum 2 years of experience supporting facilitation, virtual learning, train-the-trainer activities and continuous improvement using feedback and analytics
- Minimum 2 years of experience translating complex business processes and technical information into clear learning content in collaboration with subject matter experts and stakeholders
- Minimum 2 years of experience with learning management systems, eLearning authoring tools and approved AI-enabled tools
- Final candidates must undergo security screening
- Strong project coordination, communication, consultation, facilitation and organizational skills
- Proficiency with Microsoft 365 and learning technologies
- Knowledge of accessibility, plain-language, quality assurance, version control, privacy and records-management practices
- Ability to use AI-enabled tools responsibly, maintaining human oversight, content accuracy and compliance with applicable policies and requirements
- Experience with enterprise systems, ERP/SAP applications, Government of Alberta training processes or Digital Adoption Platforms such as WalkMe
Benefits
- Public Service Pension Plan (PSPP)
- Benefit information provided by the Alberta Public Service
- Professional learning and development
- Positive workplace culture and work-life balance
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