Knowledge and enablement leader owning support documentation, self - service, and AI content operations. Improving customer support efficiency for Auvik’s cloud - based network management software.
About the role
- Independent Instructional Designer creating curricula, training materials, and learning strategies for TLN’s organizational clients. Delivering digital, blended, instructor-led, and virtual learning solutions on contract projects.
Responsibilities
- Lead learning needs analysis and performance consulting activities
- Identify business, learner, and operational requirements
- Design learning strategies, curricula, learning journeys, and training roadmaps aligned to organizational goals
- Design digital, blended, instructor-led, and virtual instructor-led learning solutions
- Develop instructional architecture, learning objectives, assessments, storyboards, facilitator guides, participant materials, job aids, and supporting learning assets
- Create instructor-led training materials including facilitator guides, participant workbooks, exercises, activities, and evaluation tools
- Facilitate discovery sessions and consult with clients, stakeholders, and subject matter experts
- Apply adult learning principles, learning science, accessibility standards, and learner experience best practices
- Recommend learning modalities, curriculum structures, measurement approaches, and implementation strategies
- Review and refine learning content for instructional effectiveness, usability, accessibility, and project alignment
- Communicate project status, risks, dependencies, and recommendations
- Support continuous improvement of learning standards, processes, templates, and design methodologies
- Complete project work according to preferred schedule while meeting timelines and deliverables
Requirements
- Experienced independent contractor in instructional design, learning strategy, curriculum design, or training consulting
- Experience performing training needs analysis, performance consulting, curriculum design, and learning strategy development
- Demonstrated experience creating instructor-led and virtual instructor-led training materials
- Strong client-facing consulting and facilitation skills
- Ability to lead discovery sessions and stakeholder workshops
- Experience designing multi-modal learning programs and end-to-end curricula
- Minimum availability of approximately 15 hours per week, subject to project requirements and mutual agreement
- Flexibility to participate in project meetings and onboarding activities between 9:00 a.m. and 5:00 p.m. Eastern Time
- Must currently reside in Canada or the United States
- Contractor must provide their own tools and workspace
- Portfolio or examples of instructional design, curriculum design, learning strategy, or instructor-led training materials
- Direct client interaction, workshops, interviews, presentations, or stakeholder meeting experience
Benefits
- Purposeful work supporting meaningful learner outcomes
- Supportive team culture with respect, open communication, and shared learning
- Flexible remote work
- Growth and development opportunities
- Work schedule flexibility outside required project meetings
- Opportunity to take on new challenges and build career-advancing skills
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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