Knowledge and enablement leader owning support documentation, self - service, and AI content operations. Improving customer support efficiency for Auvik’s cloud - based network management software.
About the role
- Training Manager leading Genetec’s Americas technical learning organization. Driving trainer development, regional delivery strategy, customer outcomes, and continuous learning improvements.
Responsibilities
- Lead, coach, and develop the Americas technical trainer team
- Participate in the recruitment, selection, onboarding, and professional development of technical trainers and team leads
- Establish ramp-up, onboarding support, co-training, and train-the-trainer plans
- Maintain an in-depth knowledge of Genetec products, solutions, technical courses, delivery methods, and certification paths
- Own regional training delivery outcomes, including quality, trainer readiness, productivity, and certification results
- Ensure the consistent application of global standards for facilities, equipment, cloud infrastructure, delivery, assessment, and certification
- Develop and implement the training delivery strategy for the Americas
- Forecast trainer capacity and skills requirements
- Deliver or oversee train-the-trainer activities
- Advise on complex, customized, enterprise, or strategic training projects
- Collaborate with Sales, Product, and Customer Experience teams to develop effective training approaches
- Monitor learner and customer feedback and implement continuous improvement actions
- Provide reports on regional activities, KPIs, risks, staffing, capacity, customer issues, and progress
- Represent Learning and Training Services in customer discussions, business reviews, cross-functional initiatives, and events
- Contribute to planning, budgeting, QBRs, modernization initiatives, and the transition toward continuous, personalized learning experiences
Requirements
- 5+ years of experience in technical training, technical enablement, customer education, professional services, or a related customer-facing technical field, including demonstrated people leadership experience
- Experience leading distributed or regional teams and managing performance through objectives, coaching, development plans, and measurable KPIs
- Strong technical expertise in enterprise software, networking, cloud technologies, cybersecurity, and integrated hardware environments; experience in the security industry is an asset
- Demonstrated experience delivering instructor-led technical training and applying adult learning and facilitation principles
- Strong customer and stakeholder management skills, including the ability to advise Sales and Customer Experience teams on complex or customized training needs
- Ability to use operational, learner, and customer data to identify trends, prioritize improvement initiatives, and communicate decisions
- Excellent communication, presentation, coaching, and influencing skills within a global, matrixed organization
- Experience with LMS platforms, virtual or cloud-based training environments, CRM systems, and modern learning technologies
- Ability to travel throughout the Americas as required by the business
- Fluent in French and English, both verbal and written
Benefits
- Attractive compensation package
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Free, unlimited coffee and fruit
- Private, free parking for all employees
- Onsite fitness facility with a personal trainer, along with multiple health and wellness workshops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual automotive sales trainer implementing PBS dealership software for dealerships. Delivering virtual and onsite training while supporting customer success across North America.
Bilingual automotive sales trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting dealerships across North America while working remotely from the Montreal area.
Instructional Design Specialist developing accessible training and digital guidance for Alberta’s 1GX enterprise ERP. Coordinating learning delivery, adoption, analytics and system - change communications.
Leadership Development Representative supporting Fisher Agencies’ insurance clients virtually. Developing communication, performance - tracking, and leadership skills through structured training and mentorship.
Business Advisor promoting LiveHappy Initiative leadership and personal development programs. Building client relationships through consultative conversations in a remote, performance - based environment.
Independent eLearning Developer creating accessible, interactive courses for TLN, a learning - experience provider. Building multimedia assets, simulations, assessments, and SCORM/xAPI - compliant solutions for client projects.
Independent Instructional Designer creating curricula, training materials, and learning strategies for TLN’s organizational clients. Delivering digital, blended, instructor - led, and virtual learning solutions on contract projects.
Organizational Change Manager leading enterprise transformations for Pearl Consulting Group. Driving adoption across people, process, technology, and communications for client organizations.
Customer Education Lead building CoLab Academy and scalable customer learning programs. Supporting adoption of CoLab’s AI - powered engineering design review software.