Hotfix Developer resolving urgent production issues for Paystone, a North American payments and software company. Investigating transactional data, coding fixes, and deploying reliable client solutions.
Responsibilities
Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management
Write and execute SQL queries for data corrections, imports, exports, and reporting fixes
Perform root-cause analysis on transactional data, logs, and system behaviors
Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic
Build and run custom PHP and SQL scripts for bulk updates, data migrations, or exports
Deploy fixes safely using internal tools such as Phing, with rollback plans when necessary
Collaborate with Support, Success, Account Management, Core, and other cross-functional teams to clarify requirements and validate solutions
Document fixes thoroughly in Jira, including logic, risks, and testing steps
Participate in Hotfix sprint planning, standups, and reviews
Maintain and improve Hotfix workflows, documentation, and best practices
Provide proactive communication on ticket progress, risks, and blockers
Requirements
2–4 years of experience in software development, technical support engineering, or a developer-facing technical role
Strong SQL skills, including queries, updates, imports/exports, and data validation
Solid understanding of debugging and troubleshooting transactional or log-based systems
Proficiency in PHP and familiarity with the Symfony framework
Experience with Git workflows and deployment pipelines
Familiarity with MySQL Workbench, Docker, and Graylog or similar logging tools
Strong analytical thinking and problem-solving mindset
Ability to work effectively under pressure with tight deadlines
Clear written and verbal communication skills, especially with non-technical stakeholders
Experience building or maintaining exports, reporting tools, or custom client scripts is nice to have
Familiarity with ACH processing is nice to have
Prior client-facing support, success, or technical troubleshooting experience is nice to have
Experience documenting technical fixes for non-technical audiences is nice to have
Must be legally entitled to work in Canada
Application asks whether employer sponsorship to work in Canada is required
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