Manager leading instructional design for Caseware’s global audit and accounting software education. Building scalable learning content, governance standards, and customer adoption programs.
About the role
- Bilingual automotive software trainer helping PBS dealerships implement PBS’s Dealer Management System. Delivering virtual and onsite training across Canada, the U.S., and Caribbean customer sites.
Responsibilities
- Develop a thorough understanding of PBS software and related training processes
- Deliver and independently manage assigned virtual and onsite training sessions for new and existing customers
- Guide customers through software implementation and installations
- Become an independent installation resource
- Handle assigned DTO Cornerstone tickets promptly
- Demonstrate the PBS Dealer Management System and provide excellent customer service
- Respond to internal and external training requests
- Document tickets and escalate issues to the appropriate teams
- Stay current with evolving process documentation
- Share knowledge across teams and contribute to learning and development
- Expand product knowledge and participate in cross-training
- Support a collaborative, positive team environment
- Perform other assigned duties
Requirements
- Fluent in French and English, including speaking, reading, and writing
- 1–2 years of experience in a car dealership environment focused on sales
- Strong computer skills and proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 2 weeks per month
- Valid passport
- U.S. visa, if applicable
- Full, valid, unrestricted driver's licence
- Excellent communication, presentation, and public speaking skills
- Strong problem-solving and troubleshooting skills
- Effective time-management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High school diploma
Benefits
- Professional development, continuous training, industry certifications, and clear pathways for career advancement
- Travel opportunities across Canada, the U.S., and the Caribbean
- Comprehensive medical and dental coverage
- Generous paid time off, including personal days and paid holidays
- Inclusive, collaborative, and supportive team culture
- Employee recognition programs and performance-based incentives
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts with partners such as GM, Dell, and GoodLife
- Competitive annual base salary
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