Training Manager leading culturally grounded mental wellness and addictions education for First Nations communities. Overseeing training staff, curriculum, partnerships, budgets, and knowledge exchange at Thunderbird Partnership Foundation.
About the role
- Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
Responsibilities
- Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software
- Primarily conduct virtual training sessions to guide customers through the software implementation process
- Provide onsite training for new software installations in person
- Develop a thorough understanding of PBS software and related training processes
- Gain proficiency in data entry and key operational tasks
- Independently manage and deliver assigned training sessions within the primary silo
- Become an install resource without assistance
- Prioritize tasks independently and demonstrate accountability
- Handle assigned DTO Cornerstone tickets in a timely manner
- Navigate and demonstrate the PBS DMS system while providing excellent customer service
- Respond promptly to internal and external training requests
- Write tickets for issues and escalate them to corresponding teams
- Stay current with evolving process documentation
- Share knowledge across silos and contribute to team learning and development
- Expand product knowledge and participate in cross-training opportunities
- Support a collaborative and positive team environment
- Perform other assigned duties and responsibilities
Requirements
- Bilingual; fluent in French and English (speaking, reading, writing)
- 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
- Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 2 weeks per month
- Valid passport required
- U.S. visa, if applicable, required
- Full, valid and unrestricted driver’s license required
- Excellent communication skills, including presentation and public speaking
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
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