Bilingual trainer implementing PBS dealership accounting software for automotive customers. Delivering virtual and onsite training across North America.
Responsibilities
Deliver expert training and support to new and existing customers using the Accounting module of PBS Dealer Management Software
Conduct primarily virtual training sessions in English and French
Guide customers through the software implementation process and ensure smooth transitions
Provide onsite training for new software installations
Navigate and demonstrate the PBS DMS system while maintaining positive, solutions-focused customer relationships
Independently manage and deliver assigned training sessions within the primary accounting silo
Become an independent installation resource
Develop thorough knowledge of PBS software and training processes
Respond promptly to internal and external training requests
Perform data entry and other operational tasks
Maintain awareness of evolving departmental process documentation
Share knowledge across silos and contribute to team learning and development
Expand product knowledge and participate in cross-training opportunities
Support a collaborative and positive team environment
Perform other assigned duties and responsibilities
Requirements
Fluent in French and English, including speaking, reading, and writing
1–2 years of experience in an automotive dealership environment, focused on accounting
Strong computer skills
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Ability to quickly learn and adapt to new software tools
Ability to travel within Canada and the USA for up to two weeks per month
Valid passport or ability to obtain one
Full, valid, unrestricted driver's licence
Excellent communication, presentation, and public-speaking skills
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem-solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High school diploma
Benefits
Professional development, continuous training, industry certifications, and career advancement pathways
Travel opportunities across Canada, the United States, and the Caribbean
Comprehensive medical and dental coverage
Generous paid time off
Inclusive, collaborative, and supportive team culture
Employee recognition programs
Performance-based incentives
Competitive compensation package
Product certification bonuses up to $4,800 per year
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