Manager leading instructional design for Caseware’s global audit and accounting software education. Building scalable learning content, governance standards, and customer adoption programs.
About the role
- Bilingual automotive software trainer supporting dealership implementations across North America. Delivering virtual and onsite PBS DMS training while traveling to customer sites.
Responsibilities
- Deliver expert training and support in English and French to new and existing customers using PBS Dealer Management Software.
- Conduct primarily virtual training sessions to guide customers through software implementation.
- Provide onsite training at dealerships during new software installations.
- Develop a thorough understanding of PBS software and training processes.
- Independently manage and deliver assigned training sessions.
- Become an independent installation resource.
- Handle assigned DTO Cornerstone tickets in a timely manner.
- Demonstrate the PBS DMS and provide excellent, solutions-focused customer service.
- Respond to internal and external training requests.
- Document tickets and escalate issues to the appropriate teams.
- Maintain current knowledge of evolving process documentation.
- Share knowledge across teams and contribute to learning and development.
- Expand product knowledge and participate in cross-training opportunities.
- Support a collaborative and positive team environment.
- Travel to customer sites across Canada, the USA, and the Caribbean, approximately two weeks per month.
Requirements
- Fluent in French and English, including speaking, reading, and writing.
- 1–2 years of experience in a car dealership environment, focused on sales.
- Strong computer skills.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
- Ability to quickly learn and adapt to new software tools.
- Ability to travel within Canada and the USA up to two weeks per month.
- Valid passport required.
- U.S. visa required if applicable.
- Valid unrestricted driver's licence required.
- Excellent communication, presentation, and public-speaking skills.
- PBS software experience is a strong asset.
- Experience facilitating in-person and virtual training sessions is a strong asset.
- Strong problem-solving and troubleshooting skills.
- Effective time-management and organizational skills.
- Ability to multitask and prioritize.
- Outstanding documentation abilities.
- High school diploma.
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean.
- Comprehensive health benefits – Medical and dental coverage.
- Paid Time Off – Generous PTO.
- Inclusive culture – A collaborative, supportive team environment.
- Employee recognition – Regular appreciation programs and performance-based incentives.
- Up to $4,800 per year in product certification bonuses.
- Additional performance incentives.
- Attractive referral bonuses.
- Staff discounts with partners such as GM, Dell, and more.
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