Technical Escalation Engineer acting as a liaison between support and engineering teams at Pigment. Ensuring reliability of the platform and proposing improvements for customer satisfaction.
Responsibilities
Act as a liaison between the Customer Support Team and Engineering teams
Secure the necessary means to proactively watch and prevent issues from occurring
Ensure that any event happening in production is addressed appropriately
Propose improvements to increase customer satisfaction
Protect the productivity of Product and Engineering teams
Requirements
5+ years experience in either L3 technical support, software incident management, or technical lead
You are at ease with understanding code or technical concepts with prior experience to demonstrate
You are at ease with building data models (prior experience a plus)
You are curious about how things work and do not hesitate to be hands-on
You are a team player with a problem-solving mindset
You have a strong sense of ownership, perseverance, due diligence
You are able to explain and summarize information out of complex technical issues
You are very well organized with a good sense of priorities
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