Technical Escalation Engineer acting as a liaison between support and engineering teams at Pigment. Ensuring reliability of the platform and proposing improvements for customer satisfaction.
Responsibilities
Act as a liaison between the Customer Support Team and Engineering teams
Secure the necessary means to proactively watch and prevent issues from occurring
Ensure that any event happening in production is addressed appropriately
Propose improvements to increase customer satisfaction
Protect the productivity of Product and Engineering teams
Requirements
5+ years experience in either L3 technical support, software incident management, or technical lead
You are at ease with understanding code or technical concepts with prior experience to demonstrate
You are at ease with building data models (prior experience a plus)
You are curious about how things work and do not hesitate to be hands-on
You are a team player with a problem-solving mindset
You have a strong sense of ownership, perseverance, due diligence
You are able to explain and summarize information out of complex technical issues
You are very well organized with a good sense of priorities
Electrical Engineer responsible for designing industrial electrical systems at Stantec. Collaborating on projects in Quebec and possibly abroad with a focus on energy efficiency.
Manufacturing Engineer at Boeing Canada Operations. Providing engineering support for manufacturing build processes including Composite Layup and Assembly.
Corporate Process Engineer at IKO Industries providing process engineering services to optimize and improve facilities. Engaging in process optimization studies and collaborating with plant engineers.
Commissioning Specialist executing commissioning activities for Mantel's molten - salt - based carbon capture technology. Collaborating with teams for startup and ensuring compliance with safety standards on - site.
Network Engineer at Philips overseeing the implementation of healthcare IT and patient monitoring networks. Involved in strategic guidance, troubleshooting, and project execution across clinical environments.
Manage small to medium - scale mobility management projects for diverse clients in Quebec. Collaborate with transportation organizations and municipalities in Montreal metropolitan area.
Geotechnical Engineer - in - Training assisting local community with projects ensuring sustainable practices. Conducting analyses and mentorship under senior engineers in a collaborative environment.
Forward Deployed Engineer at Instacart embedding AI solutions in enterprise environments. Collaborating with customers and internal teams to design and implement tailored technology solutions.
Supporting engineering execution on - site for Mantel's first molten - salt - based carbon capture demonstration project. Collaborating with technical teams and managing day - to - day activities.