Customer Success Engineer connecting customer experience and product development for ERP integrations in the building supply industry. Focused on onboarding, customer support, and automating workflows with AI.
About the role
- Senior Technical Implementation Specialist implementing and supporting imaging solutions across North America. Leading technical integrations and mentoring junior engineers in the healthcare IT space.
Responsibilities
- Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
- Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
- Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
- Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
- Serve as an escalation point for advanced support and implementation issues.
- Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
- Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
- Develop high-quality technical documentation, SOPs, and knowledge base content.Represent the technical services team in customer meetings and cross-functional projects.
Requirements
- 5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry.
- Advanced knowledge of DICOM, HL7, radiology and clinical workflows.
- Hands-on experience with PACS/RIS systems, modality configuration, and Mirth Connect (NextGen® Connect).
- Strong problem-solving skills with the ability to work independently on high-priority technical issues.
- Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs.
- Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders.
- Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.).
Benefits
- competitive salaries and benefits (including stock options for every employee!)
- four weeks of paid time off
- unlimited paid wellness days
- extended mental health coverage
- 16 weeks of parental leave top-up
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.
LP
Customer Service Representative Senior
LinkedIn Recruiter Post
Senior Customer Service Representative handling customer inquiries professionally, ensuring proper follow - up and transfer of requests while maintaining client relationships and confidentiality.