Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
About the role
- Senior Technical Implementation Specialist implementing and supporting imaging solutions across North America. Leading technical integrations and mentoring junior engineers in the healthcare IT space.
Responsibilities
- Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
- Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
- Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
- Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
- Serve as an escalation point for advanced support and implementation issues.
- Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
- Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
- Develop high-quality technical documentation, SOPs, and knowledge base content.Represent the technical services team in customer meetings and cross-functional projects.
Requirements
- 5+ years of experience in a technical services, implementation engineering, or healthcare IT support role, ideally in the medical imaging industry.
- Advanced knowledge of DICOM, HL7, radiology and clinical workflows.
- Hands-on experience with PACS/RIS systems, modality configuration, and Mirth Connect (NextGen® Connect).
- Strong problem-solving skills with the ability to work independently on high-priority technical issues.
- Comfortable working with Linux, scripting languages (e.g., Bash, Python), and APIs.
- Excellent communication and collaboration skills — able to work cross-functionally with both technical and non-technical stakeholders.
- Deep understanding of data privacy and security in healthcare environments (HIPAA, PHIPA, SOC2, etc.).
Benefits
- competitive salaries and benefits (including stock options for every employee!)
- four weeks of paid time off
- unlimited paid wellness days
- extended mental health coverage
- 16 weeks of parental leave top-up
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