Customer Success Engineer at Tailscale ensuring success for customers through onboarding and technical guidance. Building relationships with strategic clients to foster long - term product adoption.
About the role
- Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.
Responsibilities
- Lead live onboarding calls with new Amplify customers via Zoom
- Own the end-to-end onboarding process from initial setup to go-live
- Implement and customize Amplify using HTML and CSS when needed
- Work directly in customer Shopify merchants to ensure correct installation and configuration
- Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
- Clearly explain technical concepts to non-technical customers
- Coordinate with Product and Engineering to resolve bugs or complex issues
- Document onboarding steps, customer configurations, and edge cases
- Identify recurring onboarding challenges and suggest process or tooling improvements
- Ensure customers feel confident, supported, and ready to launch with Amplify
Requirements
- Excellent written and spoken English with confidence leading customer-facing Zoom calls
- 2+ years of hands-on experience with HTML and CSS
- JavaScript experience is a strong plus
- Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
- Strong attention to detail and comfort working in live customer environments
- Customer-first mindset with patience and empathy
- Strong problem-solving skills and ability to work independently
- Ability to manage live meetings and asynchronous technical work
- Reliable internet connection and a quiet remote work environment
- Availability aligned with US business hours
- Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus
Benefits
- Competitive compensation
- Fully remote work with a collaborative and supportive team
- Ownership over customer onboarding and go-live success
- Hands-on experience with Shopify and a fast-growing SaaS product
- Clear processes, training, and room to grow into senior onboarding or solutions roles
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Customer Success Manager supporting enterprise clients with AI integration and solutions in a fast - paced, dynamic environment. Fostering client relationships and ensuring optimal use of virtual agents.
LP
Associate Customer Success Manager
LinkedIn Recruiter Post
Associate Customer Success Manager role at Connex Telecommunications Inc. Ideal for someone with customer success or account management experience who enjoys building client relationships in the financial services tech space.
LP
Customer Service Associate
LinkedIn Recruiter Post
Customer Service Associate for a medical tech company. Manage orders, coordinate production, update CRM/ERP records, and ensure seamless delivery.
Technical Implementation Specialist ensuring seamless onboarding for Andgo's healthcare solutions. Collaborating cross - functionally to deliver implementation support and documentation.
Technical Customer Success Manager at Passion.io guiding creators in the Creator Economy through app build, launch, and optimization processes. Focused on ensuring smooth launches and long - term app stability.
Customer Success Engineer connecting customer experience and product development for ERP integrations in the building supply industry. Focused on onboarding, customer support, and automating workflows with AI.
LP
Customer Service Representative Senior
LinkedIn Recruiter Post
Senior Customer Service Representative handling customer inquiries professionally, ensuring proper follow - up and transfer of requests while maintaining client relationships and confidentiality.
Senior Technical Implementation Specialist implementing and supporting imaging solutions across North America. Leading technical integrations and mentoring junior engineers in the healthcare IT space.