About the role

Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.

Responsibilities

Lead live onboarding calls with new Amplify customers via Zoom
Own the end-to-end onboarding process from initial setup to go-live
Implement and customize Amplify using HTML and CSS when needed
Work directly in customer Shopify merchants to ensure correct installation and configuration
Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
Clearly explain technical concepts to non-technical customers
Coordinate with Product and Engineering to resolve bugs or complex issues
Document onboarding steps, customer configurations, and edge cases
Identify recurring onboarding challenges and suggest process or tooling improvements
Ensure customers feel confident, supported, and ready to launch with Amplify

Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years of hands-on experience with HTML and CSS
JavaScript experience is a strong plus
Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Strong problem-solving skills and ability to work independently
Ability to manage live meetings and asynchronous technical work
Reliable internet connection and a quiet remote work environment
Availability aligned with US business hours
Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

Competitive compensation
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles