Senior Customer Service Representative handling customer inquiries professionally, ensuring proper follow-up and transfer of requests while maintaining client relationships and confidentiality.
Responsibilities
Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up. Ensure requests and inquiries are transferred to the appropriate area. Develop and maintain good client relationships while ensuring confidentiality. Use call tracking systems to log all inquiries for documentation purposes.
Requirements
Previous customer service experience; Excellent communication skills; and Ability to handle tasks in a professional manner.
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