Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.
About the role
- Customer Success Engineer connecting customer experience and product development for ERP integrations in the building supply industry. Focused on onboarding, customer support, and automating workflows with AI.
Responsibilities
- Assist with dealer onboarding and ERP integration setup and configuration
- Participate in customer calls, demos and requirement gathering
- Configure roles, workflows and reports in ERP systems
- Set up VPN connections and install and configure services on virtual Windows instances
- Write scripts and custom code to support solve customer problems
- Improve integration stability
- Solve problems including service restarts, instance updates, network disconnection, script fragility
- Act as a first responder to customer integration issues, escalating to the integrations team as needed
- Provide visibility into patterns of instability and highest ROI areas of investment
- Optimize and automate your own work
- Become an expert on lumber and building materials ERP functionality and specifically Bistrack, Spruce and Eagle
- Understand at a deep technical level how our ERP integrations are built
- Inform customers on best practices for integration and ERP configuration and related tradeoffs
- Build internal tools that optimize collaboration with customer experience and integrations product development teams
- Automate workflows and development with AI coding tools and agents
Requirements
- 3+ years experience in a customer-facing sales engineer or similar role
- Excellent communication skills and customer rapport
- Experience and proficiency in translating technical issues to non-technical customers
- 3+ years professional software development experience in a fast-paced startup environment
- Experience administering Windows clients and VPN connections and working with AWS
- Strong ability to manage your own work with little explicit direction
- Customer obsession, curiosity, solution focus
- Background in construction supplies or related industry domain knowledge is a plus
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No Education Requirement
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