LP
Strategist – Customer Experience & Design
LinkedIn Recruiter Post
Hiring a Strategist - Customer Experience & Design (Remote) for a consulting role. Requires 7+ years of CX strategy and service design experience.
About the role
- Customer Success Engineer connecting customer experience and product development for ERP integrations in the building supply industry. Focused on onboarding, customer support, and automating workflows with AI.
Responsibilities
- Assist with dealer onboarding and ERP integration setup and configuration
- Participate in customer calls, demos and requirement gathering
- Configure roles, workflows and reports in ERP systems
- Set up VPN connections and install and configure services on virtual Windows instances
- Write scripts and custom code to support solve customer problems
- Improve integration stability
- Solve problems including service restarts, instance updates, network disconnection, script fragility
- Act as a first responder to customer integration issues, escalating to the integrations team as needed
- Provide visibility into patterns of instability and highest ROI areas of investment
- Optimize and automate your own work
- Become an expert on lumber and building materials ERP functionality and specifically Bistrack, Spruce and Eagle
- Understand at a deep technical level how our ERP integrations are built
- Inform customers on best practices for integration and ERP configuration and related tradeoffs
- Build internal tools that optimize collaboration with customer experience and integrations product development teams
- Automate workflows and development with AI coding tools and agents
Requirements
- 3+ years experience in a customer-facing sales engineer or similar role
- Excellent communication skills and customer rapport
- Experience and proficiency in translating technical issues to non-technical customers
- 3+ years professional software development experience in a fast-paced startup environment
- Experience administering Windows clients and VPN connections and working with AWS
- Strong ability to manage your own work with little explicit direction
- Customer obsession, curiosity, solution focus
- Background in construction supplies or related industry domain knowledge is a plus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Customer Success Manager role at Sentry involved in onboarding and ensuring customer success on their platform. Collaborate with teams to drive customer satisfaction and product adoption.
LP
Banking Customer Service Representative
LinkedIn Recruiter Post
Provide efficient client support and handle transaction reviews in a collaborative banking environment. Pay range: $17.60 - $21.82/hr CAD.
Technical Customer Success Manager engaging with clients post - sale to optimize usage of Cybrid’s platform. Driving product adoption, retention, and account growth in a fintech environment.
Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
LP
Customer Services
LinkedIn Recruiter Post
Temp customer service role until Aug 2026 for leave coverage. Assist with quotes/orders, handle customer service via phone/email in Oakville, ON.
Forward Deployed AI Engineer ensuring AI agents perform effectively post - deployment for better hiring decisions. Collaborating with customers to monitor and improve outcomes with AI tools.
Customer Success Engineer at Tailscale ensuring success for customers through onboarding and technical guidance. Building relationships with strategic clients to foster long - term product adoption.
Technical Customer Success Manager supporting enterprise clients with AI integration and solutions in a fast - paced, dynamic environment. Fostering client relationships and ensuring optimal use of virtual agents.
LP
Associate Customer Success Manager
LinkedIn Recruiter Post
Associate Customer Success Manager role at Connex Telecommunications Inc. Ideal for someone with customer success or account management experience who enjoys building client relationships in the financial services tech space.