Senior AI Engineer at SecurityScorecard designing customer - facing AI features using TypeScript, Go, and AWS. Responsible for integrating AI capabilities into security solutions and collaborating with cross - functional teams.
About the role
- Principal AI Engineer leading AI systems design across SaaS solutions at PointClickCare. Innovating and shaping healthcare with AI tools while collaborating on enterprise-level strategies.
Responsibilities
- Set the technical vision and reference architecture for agentic AI across applications—defining org-wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
- Build and govern reusable platform components—model broker & multi-model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams.
- Develop and refine advanced prompting strategies for LLMs.
- Test, evaluate, and analyze the performance of LLM and other GenAI models.
- Drive cross-functional roadmaps and integration standards across OCIO and business teams—setting API/versioning contracts, optimizing LLM/agent cost performance, and mentoring engineers to raise the bar.
- Evaluation of leadership establishes offline/online evaluation methodologies for agent behavior and safety, with dashboards tied to business outcomes.
- Be the go-to Subject Matter Expert (SME) and internal AI expert for relevant enterprise applications, senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices.
- Identify, prioritize and execute AI use cases with clear business outcomes.
- Coach and hold vendors accountable to our best practices and milestone deliverables.
- Be a coach/mentor for other engineers on AI maturity, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution.
- Perform other tasks and duties as assigned.
Requirements
- Model serving and cost/perf optimization: experience with model broker patterns, multi-model routing, and serving stacks
- Good understanding of Salesforce Agentforce and Boomi Agentic AI platform capabilities is highly desired
- Mastery in DevOps processes and tools
- Mastery in GITHUB and troubleshooting complex versioning and DevOps issues
- Mastery in Agile methodologies (Scrum/Kanban) to iteratively deliver complex solutions
- Excellent organization, critical-thinking and personal self-management and leadership skills
- Self-starter with the ability to deliver without supervision, influence and motivate other team members
- A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others
- A seasoned great team player and coach and internal leader to partner with cross-functional teams and other areas of practice like BA, QA & Operations
- Analytical mind that is forward thinking, with an aptitude to solve unique, ambiguous, and complex problems with broad impact
- A great communicator that can easily explain complex ideas, anticipate potential objections and persuade others, often at leadership levels, to adopt a different point of view
- An excellent self-manager, being able to handle high pressure situations.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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