Technical Content Specialist creating clear documentation for Rocscience’s geotechnical engineering software. Managing CMS content, HTML, accessibility, and technical collaboration in Toronto.
About the role
- Spécialiste de contenu technique chez ProMach, fabricant de solutions d’emballage et d’automatisation. Création de manuels, supports marketing et contenus visuels bilingues.
Responsibilities
- Create, update, and manage product technical documentation, including manuals and user guides
- Write, update, and translate documentation in French and English
- Create and maintain marketing and sales enablement materials, including brochures, product sheets, and PowerPoint presentations
- Use Copilot in Microsoft Word and PowerPoint to accelerate content creation, review, and formatting
- Write and maintain equipment operating manuals in accordance with PMMI standards
- Integrate text, visual, and video content into technical documents and communications materials
- Capture footage and perform basic video editing to create tutorials
- Produce and edit technical photographs and videos with the production team
- Participate in the digital transformation of customer documentation and technical manuals
- Recommend improvements to technical procedures to optimize equipment performance and operational safety
- Collaborate with project management, engineering, and service teams
- Coordinate translation projects completed by external contractors
- Respond to customer questions regarding technical documentation
- Organize, categorize, and archive documentation related to sold equipment
Requirements
- Diploma, vocational diploma, or bachelor’s degree in marketing, communications, technical writing, or a relevant technical field, or an equivalent combination of education and experience
- Minimum 3 years of experience in technical writing and/or marketing support in a manufacturing or technical environment
- Bilingual proficiency required: French and English, both written and spoken
- Excellent writing and communication skills
- Advanced proficiency in the MS Office suite, particularly Word and PowerPoint
- Experience creating and editing visual content, including photos, videos, and graphics
- Comfortable using digital tools and interested in emerging technologies, including AI applied to writing and content management
- Ability to work with multidisciplinary teams and vendors
- Ability to explain complex technical information in clear, accessible language
Benefits
- Salary
- Comprehensive medical and dental insurance program
- Generous paid time off program
- Retirement savings plan with company contributions from day one
- Eligible for benefits after three months of employment
- Growth opportunities
- Reasonable accommodations for individuals with disabilities
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