Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
About the role
- Business Systems Analyst at RAVL connecting business needs with technology solutions. Partnering with clients and engineering teams to translate requirements into effective system solutions.
Responsibilities
- Partner directly with client stakeholders to elicit, analyze, and document business and system requirements
- Translate business objectives into detailed functional and non-functional specifications with technical depth
- Act as a bridge between business and engineering—ensuring shared understanding of requirements, constraints, and trade-offs
- Facilitate discovery sessions, technical workshops, and stakeholder interviews to uncover system needs and dependencies
- Create high-quality artifacts including user stories, process flows, data mappings, and acceptance criteria
- Collaborate closely with developers, architects, QA, and product teams to support solution design and delivery
- Contribute to backlog refinement, prioritization, and scope management with a strong understanding of technical implications
- Identify risks, integration challenges, and system gaps early—proactively communicating impacts and mitigation strategies
- Support testing efforts including UAT, validation, and stakeholder walkthroughs to ensure solutions meet business intent
- Continuously improve analysis practices, documentation quality, and delivery efficiency within the team
Requirements
- 5+ years of experience as a Business Analyst or Business Systems Analyst in technology delivery environments
- A strong technical foundation—previous experience as a developer or working closely with engineering teams is highly valued
- Proven ability to translate complex business processes into clear, structured technical requirements
- Hands-on experience working in Agile or hybrid delivery models
- Strong experience writing user stories, acceptance criteria, and functional/system documentation
- Familiarity with system design concepts, APIs, integrations, and data flows
- Experience working with tools such as Jira, Confluence, Azure DevOps, or similar
- Strong analytical thinking, attention to detail, and problem-solving capabilities
- Consulting mindset: clear communication, stakeholder management, and outcome orientation
- Comfort working directly with clients in fast-paced, evolving delivery environments
Benefits
- Flexible, client-aligned work model — autonomy with accountability, adapting to client delivery needs.
- Variable bonus & RRSP contributions tied to performance and delivery impact.
- 4 weeks paid time off (plus public holidays).
- Paid professional development days and continuous learning opportunities.
- Comprehensive health & dental coverage, including mental health support.
- Commitment to lifelong learning — continuous improvement through training, mentorship, and certification.
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