Senior Collections Analyst recovering disputed debts and managing insolvency files for Tarion, Ontario’s not - for - profit new home warranty organization. Negotiating settlements and supporting legal collections.
RB
Collections Accounts Manager – Part-Time – 6 Month Contract
Posted 5 days ago
About the role
- Part-time Collections Account Manager recovering commercial and consumer debts for RB Global, a global commercial-asset marketplace. Negotiating payment plans and reducing account collapses.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Requirements
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation.
- Excellent phone etiquette.
- Strong written communication through email.
- Excellent questioning and probing skills.
- Bilingual (French Speaking).
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