Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Fraud Advisor at RBC delivering exceptional client experiences and preventing fraud losses. Engaging with clients through multiple channels and adhering to compliance routines.
Responsibilities
- Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
- Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
- Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Nice-to-have: Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team.
- RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
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